Deepak Bhandari

A dynamic professional with 11 years of experience in Client Relationship Management. Strong analytical, decision making with administrative capabilities and intellectual potential to meet set objectives. Assisting with generating new business.

Experience with systems & good understanding of critical business drivers in the market. Understand customer needs and suggest the property as per their requirement and resolve customer complaints quickly and effectively. Effective communicator with good relationship management skills & ability to relate to people at all levels

Team Lead – Pre-Sales at Housing.com (2024-01 – Present)

• Promoted internally through the Internal Growth Program (IGP) based on consistent performance and leadership potential.
• Led a team of 12–20 Pre-Sales Executives, ensuring achievement of daily, weekly, and monthly lead generation targets.
• Monitored team KPIs, productivity, conversion rates, and quality metrics through daily performance reviews.
• Conducted daily huddles, one-on-one coaching sessions, and feedback meetings to improve team performance.
• Trained and on boarded new team members on sales processes, CRM usage, objection handling, and product knowledge.
• Created action plans for low-performing team members and tracked performance improvement through regular coaching.
• Managed lead allocation and ensured optimal utilization of available resources.
• Collaborated with Sales, Marketing, Operations, and Quality teams to improve lead quality and conversion rates.
• Analyzed MIS reports and dashboards to identify trends, productivity gaps, and business opportunities.
• Maintained SLA adherence and ensured timely follow-up on assigned leads.
• Ensured compliance with company policies, quality standards, and process guidelines.
• Conducted call audits and provided actionable feedback to improve communication and customer engagement.
• Monitored AI audit reports (Convin) and coached team members to improve quality scores.
• Handled customer escalations and resolved critical issues while maintaining customer satisfaction.
• Planned shift rosters, managed attendance, and monitored leave schedules to ensure business continuity.
• Motivated the team through recognition programs, performance contests, and regular engagement activities.
• Assisted in implementing new processes, quality initiatives, and performance improvement projects.
• Prepared daily, weekly, and monthly performance reports for management review.
• Consistently achieved team lead generation and productivity targets while maintaining quality benchmarks.

Senior Executive Pre-Sales at Housing.com (2022-01 – 2024-07)

• Conducted cold calls to prospective clients, generated leads and appointments.
• Effectively assist the customers in their property search by providing best suited property details.
• Delivering leads with excellent quality to ensure good client experience.
• Assist the customers with their queries related to the projects using the expertise in city/l
• Managing weekly productivity report and sharing the same with the team. This report is essential for keeping everyone updated on our progress and ensuring we’re on track with our goals.
• Process refresher session: This session is crucial for ensuring that bottom performers is up to speed With the latest procedures and best practices.

Relationship Manager at Magic bricks Reality Services Ltd. (2021-02 – 2022-01)

• Priorto current role was working as Customer Relationship Manager.
• Effectively assist the customers in their property search by providing best suited property details.
• Assist the customers with their queries related to the projects using the expertise in city/locality.
• Delivering leads with excellent quality to ensure good client experience.
• The ability to explain complex information clearly and simply.
• Approach potential clients to establish relationship.

Business Analyst at Sulekha.com (2017-06 – 2020-01)

• Calls to the distributer for products.
• Generated leads through digital marketing tactics such as Google Ads, Facebook Ads.
• Work closely with the sales team to ensure that leads are qualified and followed up quickly.
• To promote customer business online.
• Follow ups with the customer and arrange meeting with the sales person
• Developed and maintained in-depth knowledge of products in orderto support customers.
• Managed customer’s expectations and ensured satisfaction with products.
• Ensured that every customeris treated professionally and with respect.
• Acted as a customer advocate to Product Management and Development.

Sales Executive at Qicker.com (2015-02 – 2017-05)

• Generated leads through networking, cold calls, and email campaigns
• Sourced new sales opportunities throughout inbound lead follow-up.
• Promoting customer business online.
• Back-end tasks like doing generations leads and managing leads database.
• Providing assistance to seniors in sales and marketing related tasks.
• Managing collections.

Bachelors of Arts – Hemwati Nandan Bahuguna University (2013 – 2013)

Intermediate – Uttarakhand bord (2010 – 2010)

High Schooling – Uttarakhand bord (2007 – 2007)