Senior Manager – Training & Development - Mahindra Holidays & Resorts India Ltd. (Club Mahindra) - Chandigarh, Punjab, Himachal Pradesh, J&K, and Rajasthan
(2011-08)
- Lead end-to-end training administration across Chandigarh, Punjab, Himachal Pradesh, J&K, and Rajasthan regions
- Conduct training needs analysis and deliver Sales Manager Development Programs aligned to business objectives
- Design and deliver induction, product, sales, soft-skills, and on-the-job training for all employee levels
- Manage and mentor a team of 3 trainers, ensuring high-quality and consistent program delivery
- Implement training metrics and dashboards to measure impact, efficacy, and ROI of training initiatives
- Collaborate with department managers on recruitment and process improvement initiatives
- Evaluate knowledge levels through online tests, quizzes, and surveys; certify new front-liners
- Awarded Best Trainer for 12 consecutive years
- Achieved 86% front-liner activation in the first month of joining – Highest in the country
Manager – Training - Max New York Life Insurance Company Ltd.
(2009-10 - 2011-06)
- Managed complete training administration and identified training needs for Sales Managers and advisors
- Conducted IC-33, product, sales, and software training through ADS and BCS frameworks
- Developed agent prospecting and calling habits via FOD, IID, and GID sessions
- Supervised agent activity plans and ensured IRDA licensing compliance for all advisors
- Achieved 70% PLS and 85% pass percentage in IC-33 examinations
- Topped Business Head contest
Deputy Manager – Talent Transformation (HR) - Reliance Retail Ltd. - Chandigarh and Punjab
(2006-06 - 2009-04)
- Conducted training needs analysis for all store employees across Chandigarh and Punjab for Reliance Fresh vertical
- Delivered training to Area Managers, District Managers, Store Managers, Supervisors, and frontline associates
- Imparted product, induction, process, membership service excellence, and software training (SAP, POS, ROMA, Euronet)
- Provided on-the-job coaching and maintained weekly, daily, and quarterly MIS reports
Trainer - Max New York Life Insurance Company Ltd.
(2005-01 - 2006-06)
- Delivered product, sales, and software training for agents and advisors via FCS and BCS classes
- Conducted Sales Manager training, identifying domain knowledge gaps and planning targeted sessions
- Facilitated weekly performance reviews (PRP) and agent activity plan supervision
- 80% PLS and recognised with 5x 'Batch Ka Taj' (July 2005 onwards)
- 1 Centurion – 100 Policies in a single year
Trainer (Certified by Airtel) - Orion Dialog Pvt. Ltd. (Airtel Outsource) - Punjab, Haryana, and Himachal Pradesh
(2003-07 - 2004-12)
- Delivered product, soft-skills, and software training to CCEs, Supervisors, and Team Leaders for new joiners
- Sole trainer managing training across three states: Punjab, Haryana, and Himachal Pradesh
- 100% Pass Percentage in Airtel Certification
- Only trainer in Orion handling training across three states
