Hema Sharma
Training and Development Professional
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About
Experienced trainer with 12.5 years of expertise, including 6+ years in soft skills, F&A (AR) domain, and process trainings. Skilled in TNIs, KPI - aligned training program design, and end-to end execution - from pre-process to accreditation - for measurable business impact.
Experience
Training & Development Specialist | Learning Strategist | Soft Skills Facilitator
12+ years of experience | 6+ years in L&D | Certified Trainer
Professional Summary
A seasoned L&D professional with over 6 years of experience in designing, delivering, and managing end-to-end training programs across geographies. Proven track record of building impactful learning interventions aligned with business goals, using frameworks like ADDIE and Kirkpatrick. Skilled in stakeholder collaboration, content development, onboarding, soft skills facilitation, and audit-ready documentation. Known for using storytelling to enhance learner engagement and retention.Key Highlights
Role: Deputy Manager – Training & Development, WNS (2019–Present)Scope: Trained 500+ employees across India, Romania, Sri Lanka, and the Philippines
Programs: Pre-process, process, soft skills (Email Etiquette, Communication, Stakeholder Mgmt.), leadership
Methodologies: Adult Learning Principles, ADDIE, Kirkpatrick, Train-the-Trainer, Storytelling
Tools & Compliance: SOP governance, audit readiness (ISO, BPA, OPEX), WCT Certified
Impact: Achieved 60% error reduction through targeted training interventions
Skills
Training Delivery (Virtual & In-Person)Soft Skills Facilitation
Stakeholder & Client Management
Content Creation
MS Office | SAP | Audit Documentation
Education
Master of Business Economics (MBE) – 2011
Bachelor of Commerce (B.Com) – 2008
WNS Certified Trainer (WCT) – Demonstrates advanced proficiency in corporate training, and facilitation
