Deepak Sharma
Key Account Manager | Amazon Account Manager | Team Leader | E-commerce Operations
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About
Results-driven Key Account Manager and Team Leader with 4+ years of experience in Amazon account management, IndiaMART operations, e-commerce catalog enrichment, and customer success. Proven expertise in managing client portfolios, leading cross-functional teams, improving operational efficiency, and delivering exceptional customer experiences. Skilled in Amazon FBA consulting, account growth strategies, stakeholder management, data analysis, and process optimization.
Strong ability to build long-term client relationships while consistently exceeding business and operational KPIs.
Experience
Account Manager (Amazon Process) - NTCPL
(2026-05)
- Manage a portfolio of Amazon seller accounts as the primary relationship manager, driving account retention and satisfaction.
- Consult sellers on Amazon FBA, growth strategies, catalog structuring, and compliance guidelines.
- Guide sellers on product listing optimization, inventory planning, and maintaining account health benchmarks.
- Coordinate with cross-functional internal teams to resolve critical seller operational issues promptly.
- Identify upselling and cross-selling opportunities to maximize overall account revenue generation.
- Track account performance, prepare executive business reports, and maintain updated CRM records.
- Successfully managed high-volume seller accounts while maintaining top-tier customer satisfaction ratings.
- Improved seller understanding and transition to Amazon FBA and operational workflows through tailored consulting.
Team Leader - Creative Lipi Webtech Pvt. Ltd. (IndiaMART)
(2024-06 - 2026-06)
- Led a team of 10+ executives responsible for catalog management and customer support operations.
- Managed daily production, quality assurance, and catalog enrichment activities with stringent accuracy standards.
- Conducted regular coaching and skill-development sessions to improve individual productivity and overall team output.
- Analyzed operational data using Advanced MS Excel and prepared weekly/monthly MIS reports for senior management.
- Performed Root Cause Analysis (RCA) to identify workflow bottlenecks and streamline seller onboarding quality.
- Managed client escalations professionally while implementing continuous process improvement initiatives.
- Received formal recognition from management for outstanding Team Leadership and operational performance.
- Consistently exceeded monthly operational, productivity, and quality benchmarks.
Product Account Manager - Creative Lipi Webtech Pvt. Ltd. (IndiaMART)
(2022-06 - 2024-06)
- Managed product catalog creation, setup, and optimization for IndiaMART client portfolios.
- Created SEO-optimized product listings, titles, descriptions, metadata, and improved taxonomy/keyword searchability.
- Monitored customer feedback and performance metrics to continuously enhance seller discoverability.
- Generated comprehensive KPI performance reports using Google Workspace and BI dashboards.
Education
Bachelor of Business Administration - BBA - NIMS University
Higher Secondary - 12th - UP Board, Atrauli, Aligarh
Secondary - 10th - UP Board, Atrauli, Aligarh
