Harshit Narula
E-Commerce Account Manager
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About
Results-driven E-Commerce Account Manager with 2+ years of experience in managing Flipkart seller accounts, seller onboarding, marketplace operations, catalog management, inventory control, pricing optimization, order management, and seller relationship management. Experienced in handling 100+ seller accounts, onboarding 50+ new sellers, achieving monthly sales targets, and driving business growth through effective account management and client support. Proficient in Flipkart Seller Hub, Amazon Seller Central, Flipkart Seller Lens, Microsoft Excel (Pivot Tables, VLOOKUP, XLOOKUP, IF, SUMIFS), Google Workspace, and Tally ERP.
Strong analytical, Communication, and problem-solving skills with a customer-centric approach and the ability to collaborate effectively across cross-functional teams.
Experience
Flipkart Account Manager & Sales Executive - Rishi E-Commerce
(2024-05 - 2026-05)
- Managed 100+ Flipkart seller accounts across catalog, inventory, pricing, promotions, advertisement and other account operations.
- Onboarded and trained 50+ new sellers to successfully launch and grow on Flipkart and other marketplaces.
- Partnered with sellers to improve operational efficiency, reducing RTO and order cancellation by 25-40% and customer returns by 20-40% through data-driven insights, process optimization and proactive account management.
- Helped sellers achieve a 25-60% month-over-month increase in GMV through pricing optimization, catalog improvements and growth-focused account management.
- Built long-term seller relationships by providing account support and issue resolution.
- Consistently achieved monthly sales and client acquisition targets.
- Collaborated with internal teams to ensure smooth marketplace operations.
- Trained team members on seller account management and marketplace processes.
Customer Service Representative (Paytm Process) - ILEADS Auxiliary Services
(2023-05 - 2023-11)
- Worked as a Customer Support Executive under the Paytm process handling inbound customer queries.
- Provided support related to Paytm services, account issues, transactions, and payment-related concerns.
- Resolved customer complaints professionally while ensuring high customer satisfaction and service quality.
- Handled client interactions efficiently with strong communication and problem-solving skills.
Education
Bachelor of Commerce - B.Com - DAV PG College (2025)
Senior Secondary - CBSE (2022)
Secondary - CBSE (2020)
