Deepbindu Mallick

Detail-oriented professional with over 9 years of combined experience in customer support, back-office operations, and chat/email support. Experienced in international customer service and currently working as a Subject Matter Expert (SME) in chat and email support, ensuring process accuracy, quality standards, guideline adherence, and effective issue resolution. Strong background in CRM tools and MS Excel/Office, with a focus on accuracy, consistency, and clear communication.

Subject Matter Expert (SME) – Chat & Email Support at TaskUs (Present)

1.9 Years

• Reviewed and monitored chat and email interactions to ensure accuracy and adherence to process guidelines.
• Acted as a point of contact for agents, resolving process-related queries and clarifying guidelines.
• Supported quality control processes and helped maintain high customer service and process accuracy.
• Trained and mentored new team members on tools, processes, and quality expectations.
• Assisted with escalations and provided appropriate resolutions for complex customer issues.
• Maintained strong quality, productivity, and process adherence across daily operations.

Customer Support – Chat & Email at TaskUs

3 Years

• Handled international customer queries through chat and email support.
• Resolved customer issues efficiently while maintaining service quality and process standards.
• Used CRM and internal tools to document interactions, track cases, and follow up on customer requests.
• Maintained accuracy, productivity, and customer service quality across daily operations.

International Customer Support Executive at Teleperformance

2 Years

• Handled inbound/outbound customer queries for international clients via phone, chat, and email.
• Resolved customer issues efficiently while maintaining service quality standards.
• Used CRM software to log interactions, track cases, and follow up on customer requests.

Back Office Executive at Teleperformance

2 Years

• Processed and managed back-office data entry, documentation, and reporting tasks.
• Worked with MS Excel and internal systems to maintain accurate records.
• Coordinated with internal teams to ensure timely completion of back-office processes.

10+2 (Higher Secondary) – Kendriya Vidyalaya (KV), Mhow