Deepika Singh
Guest Relationship Executive
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About
Customer-focused professional with cross-industry experience spanning aviation, media and public relations, and B2B sales. Skilled in client relationship management, query resolution, and consultative cold-calling, with a track record of fast certification and strong service outcomes. A quick learner with a growth mindset, always seeking new skills and better ways to deliver value.
Experience
Guest Relationship Executive - Kingfisher Airlines - Indira Gandhi International Airport, New Delhi
Delivered a blended guest-service role covering international lounge handling, ticket counter operations, and in-flight service.
- Maintained high standards of guest experience in a fast-paced, time-sensitive international airport environment.
Public Relations Associate - India Today Group
- Managed reader and subscriber relations across 26 India Today Group magazines, including Vogue and GQ.
- Resolved subscriber queries via phone and email, maintaining consistent satisfaction and response standards.
- Earned a C-SAT certification within 3 months — an achievement that typically takes employees up to a year.
Sales Officer - Maple e-Solutions - Noida
- Selected for a pilot batch handling a UK-based client through inbound and outbound cold calling and email outreach.
Education
MBA - Computer Science
Certification - Aviation, Hospitality & Travel Management - Frankfinn Institute of Air Hostess Training
Bachelor's Degree - Commerce
