Jennifer Suresh
Guest Relationship Executive
About
To leverage my business development and customer relationship skills to drive growth, build strong relationships, and deliver exceptional experiences in a dynamic and customer-centric environment and secure a challenging role that utilizes my experience in business development, sales, and customer relationships to drive revenue growth and exceed customer expectations.
Experience
Guest Relationship Executive - Carlton Hotel
(2018-10 - 2019-10)
Customer-focused Guest Relationship Executive with experience in delivering exceptional hospitality services to ensure memorable guest experiences.
- Greeted and welcomed guests, ensuring a warm and personalized experience
- Responded to guest inquiries, requests, and complaints in a timely and professional manner
- Coordinated with various hotel departments to ensure guest needs were met
- Maintained accurate records of guest interactions and preferences
- Contributed to achieving high guest satisfaction ratings and hotel standards
Sales manager - RT groups
(2020-01 - 2021-01)
Led a team of sales reps across territories, hitting annual revenue targets.
- Designed and executed a regional sales strategy that boosted sales.
- Managed budget, optimizing spend to improve ROI
- Developed and maintained key client relationships, securing in new contracts.
- Conducted weekly performance reviews and coaching sessions, raising average rep quota attainment.
- Oversaw regional market analysis, identifying new opportunities that generated revenue.
- Trained new hires on sales processes and compliance.
Business Development Executive - Jungle Works
(2021-06 - 2021-12)
At JungleWorks, where I generated appointments and built relationships with potential clients to sell our software. Business Development Executive with experience in selling applications and software solutions to clients. Proven track record of identifying new business opportunities, building relationships, and driving sales growth.
- Identified and pursued new business opportunities in the B2B industry
- Built and maintained relationships with existing and potential clients
- Demonstrated and sold applications and software solutions to clients
- Conducted market research to stay up-to-date on industry trends and competitor activity
- Collaborated with internal teams to ensure seamless delivery of services
Business Development Executive - Excel Maritime and Logistics Pvt Ltd
(2022-03 - 2023-03)
As a business development executive at EXCEL MARITIME & LOGISTICS PVT LTD I leverage my Bachelor of Commerce degree in Computer Programming to optimize logistics operations and ensure timely delivery of goods and also generated appointments of potential clients.
- Identified and pursued new business opportunities in the Import and Export handling industry
- Built and maintained strong relationships with existing and potential clients
- Developed and executed sales strategies to drive revenue growth and increase market share
- Being aware of all Customes and DGFT updates
- Explain the clients about all the subsidies which is given by central government.
Education
B.com with Computer Application - Computer Application - SNMV College of arts and science (2018)
