Delores Alexis

Dynamic and service-oriented hospitality and customer relations professional with over six years of experience in luxury hotels, real estate, and client service environments. Recognized for delivering exceptional guest experiences, maintaining high service standards, and fostering strong client relationships. Adept at managing multicultural interactions, resolving issues with discretion, and ensuring seamless operations in fast-paced, high-pressure settings.

Sales Advisor - Daxi Family Group - Tulum, Mexico

(2023-01 - 2026-12)

• Presented and marketed property options to international clients with professionalism and attention to detail.
• Negotiated offers, guided clients through decision-making, and ensured smooth transaction processes.
• Managed documentation, follow-ups, and administrative tasks efficiently.
• Enhanced cross-cultural communication skills through diverse client interactions.

Guest Relations Executive - Kwarleyz Residence Luxury Apartments - Accra, Ghana

(2020-01 - 2023-12)

• Delivered personalized guest services to international visitors and long-stay residents.
• Managed check-ins and check-outs with precision and adherence to brand standards.
• Resolved guest concerns promptly and empathetically, ensuring satisfaction and loyalty.
• Coordinated concierge services, logistics, and special requests.
• Collaborated with internal departments to maintain a seamless guest experience.

Sales & Customer Service Representative - ILOVEGHANA - Accra, Ghana

(2018-01 - 2020-12)

• Built and maintained strong customer relationships, improving client retention rates.
• Provided accurate product information and resolved customer inquiries effectively.
• Supported marketing campaigns and promotional activities to boost sales performance.

Hostess - Mövenpick Ambassador Hotel - Accra, Ghana

(2015-01 - 2018-12)

• Welcomed guests warmly and ensured a memorable first impression.
• Managed seating arrangements and reservations efficiently during peak hours.
• Assisted VIP guests and supported event coordination for special occasions.
• Maintained professional communication and upheld luxury service standards.

Senior High School Diploma

Junior High School Certificate