Deny Nancy

Senior Associate with 7+ years of progressive experience in Resource Management, Workforce Planning, and HR Shared Services. Expert in scheduling 200+ employees, demand forecasting, utilization reporting, and stakeholder coordination using SAP HANA, Oracle Fusion HCM, and Advanced Excel. Consistently recognized by stakeholders for error-free reporting, data accuracy, and operational excellence.

Proven ability to resolve resource conflicts, mentor teams, and drive process improvements across large-scale enterprise environments.

Senior Associate – Resource Management & Analytics - EXL Service - Bangalore, India

(2021-03)

• Managed end-to-end scheduling for 200+ employees across multiple projects using SAP HANA BI tools, maintaining real-time resource calendars, PTO records, training, and transition plans.
• Produced 7+ management reports (Utilization, Engagement Schedule, Resource Conflict, Forecast, Roster) with zero data errors; consistently commended by stakeholders for reporting accuracy.
• Built advanced pivot tables, dynamic dashboards, and charts in MS Excel to present firm-wide workforce utilization and capacity trends to senior leadership.
• Resolved resource conflicts and filled staffing gaps by collaborating with stakeholders; managed demand setup for new and existing projects via People Finder and Smart Connect.
• Maintained accurate scheduling records for employee leaves (PTO), training sessions, and transition plans; created and archived open positions to ensure engagement continuity.
• Updated employee profiles including resource categories, planner assignments (PML/TC/SPML), and access controls; ensured database compliance with resource management guidelines.
• Mentored and onboarded new team members; reviewed deliverables for accuracy and served as primary escalation point during high-volume periods.

HR Services Associate III – HR Shared Services - HCL Technologies Ltd - Bangalore, India

(2019-10 - 2020-02)

• Managed and resolved HR service requests via JIRA with 100% SLA compliance; provided first-level HR support to employees and managers while maintaining strict confidentiality.
• Compiled and analyzed HR data; created standard and customized management reports to support business decision-making and operational planning.
• Utilized Oracle Fusion Cloud HCM to validate payroll processes and supported time and attendance administration across the organization.
• Escalated complex HR queries to specialist teams, ensuring accurate documentation, seamless handoffs, and consistent resolution quality.

HR Services Associate III – HR Shared Services - Xerox Technology Services India LLP - Bangalore, India

(2018-10 - 2019-10)

• Resolved HR service requests using JIRA with 100% compliance to process deadlines; maintained accurate documentation and adhered to quality standards throughout.
• Developed and maintained a comprehensive HR knowledge base for frequently asked questions, reducing repetitive queries and improving overall team efficiency.
• Monitored and tracked HR process deadlines, ensuring 100% compliance and timely execution of critical HR tasks and employee lifecycle activities.
• Collaborated with in-country HR teams and HR Shared Services to streamline cross-functional processes and enhance end-to-end service delivery quality.

Specialist – Service Desk (Global Customer Service Delivery) - Xerox Technology Services India LLP - Bangalore, India

(2018-03 - 2018-10)

• Managed and resolved assigned global support tickets using Vega, ESAP, and MS Outlook; prioritized work effectively to maintain consistent SLA performance.
• Communicated with clients on open cases in a timely and consistent manner, ensuring high customer satisfaction and clear resolution documentation.
• Handled multiple concurrent issues simultaneously with strong time management, problem-solving, and cross-functional coordination skills.

B.E. - Computer Science & Engineering - Dr. T. Thimmaiah Institute of Technology (2012-09 - 2017-06)