Denzyl Joseph

Business HR with rich 10+ years experience in managing multiple facets of the HR spectrum including Talent Business Advisory, Employee Relations/Engagement, Performance management, Talent Acquisition, HR Analytics along with HR Automation and Operations and Processes & Policies Implementation to name a few. Consistently enhance and align organizations by striking balance between hands-on HR involvement and senior leadership. Demonstrates strong leadership skills by fostering utmost morale, employee development and fostering a high performing culture.

Lead - HR Business Partner - UST - Pune, IN

(2022-09)

• Partnering multiple stakeholders across delivery and corporate in achieve vertical & organizational goals.
• Working with critical projects to curb attrition & talent retention, identifying and strategizing plans to minimize risk and maximize utilization of skilled resources.
• Enhanced employee engagement by implementing innovative HR programs and initiatives.
• Holding a strong connect with associates & stake holders to ensure that they are well engaged creating awareness, leveraging this connect as a mechanism of early warning signs (EWS) system to avoid damage control in case of un-informed resignations, facilitating better planning and multiple other aspects
• Currently handing a portfolio on 1000 employees.
• Working closely with business finance to ensure that portfolios are making enough profit margin by creating strategies
• Working on strategies like pyramid correction, rotation, IDP, succession planning.
• Conducting tailor made interventions , for instance :focus group discussions, top talent interventions engagement plans, etc.
• Holding Leadership connects with Delivery giving them a detailed view on various interventions being run for their portfolio.
• Risk analysis, projection in terms of impact and areas of opportunity which would help them plan better and robust.
• Directly interacting with the client to give pulse and suggestions on improving associate experience to reduce risk of attrition and skill leakage.
• Partnering & collaborating with HR COEs & team members supporting them with various activities as a team player.
• Ensuring that most is churned out from the Talent Review Process in terms of succession planning, training needs, etc, gap analysis, etc.
• Coached and mentored new members giving them "the best of both" UST and industry understanding to handle a uniform global approach.
• Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
• Collaborated with cross-functional teams to develop integrated solutions for business challenges.
• Collaborated with leadership to assess and improve policies.
• Liaised between multiple business divisions to improve communications.

Sr. Human Resource Business Partner - Calsoft Inc. - Pune, Maharashtra

(2022-02 - 2022-09)

• Working as a Pivotal SPOC from the HR standpoint to support the business from multiple points of view about their employees
• Making sure that the employees needs are fulfilled by conducting periodic pulse connects, skip meetings, monthly & quarterly connects
• Giving business leaders detailed know how of flight risks of employees in their portfolios
• Assisting L&D with Value workshops, Assessments and other employee related trainings
• Driving employee branding activities like Monthly R&R, Quarterly BU All hands & Half-yearly Corporate Awards.
• Working closely with the management & Leadership, sharing insights with them using Monthly Dashboard, OBS and other HR Analysis in-order to increase productivity
• Driving PMS, succession planning, employee surveys & corporate activities across the orgn.
• Introduced many system automations & streamlined method for the HR process
• Acting as a Pivotal fulcrum in Stake Holder management
• Involved in Strategic Planning to achieve organizational goals by getting employees goals in line
• Designed policies & processes ensuring they are employee and employer friendly
• Preparing plans and analysis to reduce attrition and improve retention, enhancing employee experience
• Managing Employee engagement and smooth functioning of the employee life cycle

Associate Specialist – Business HR - Atos Syntel Pvt. Ltd.

(2019-10 - 2022-02)

Strategic business partner handling a the largest horizontal (Practice)

• Facilitated change management in a high performing work culture, stake-holder management, capability development, Strategy building, planning and execution
• Liaising with the Business driving various organization wide initiatives
• Managing employee retention end to end
• Creating tailor made strategies to reduce attrition and retain Hi -Pot and critical employees with Practice directors and delivery
• Led projects to identify opportunities for improvement
• Was a part of the COE team for Performance Management and Rewards and Recognition
• Working on plans around succession planning, Individual development plans for employees with potential

Lead II Trainer - Concentrix

(2016-05 - 2019-10)

• Training employees on communication skills, conducting voice rounds to gauge their fitment at a PAN India level
• Being in sync with various teams in HR to get the right skillset for optimum skill utilization along with managing the re-deployment talent pool
• Identify issues, analyze information and provide relevant solutions
• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
• Developed individualized training plans to achieve staff readiness.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Developed effective training plans based on department needs and objectives.
• Monitored participant workflow and behaviors throughout training process.
• Mentored new hires, resulting in stronger staff development and increased productivity.

Recruiter /HR Business Partner (SA) - Concentrix (erstwhile IBM India (D) - TPO)

(2015-05 - 2016-04)

• Screening and conducting first screening rounds
• Arranging and coordinating line ups for interview rounds
• Planning and executing employee engagement programs across the organization
• Assisting employees with queries post joining and engaging with them throughout the process
• Preparing attrition analysis to leaders and retention strategy, especially for top talent and Hi- Pot resource
• Stakeholder management
• Conducting exit interview sessions with employees

Recruitment Specialist (SA) - IBM India (D) - TPO

(2011-07 - 2014-12)

Worked as a recruitment specialist with the hiring team

• Worked across multiple departments in the HR function, like shared services
• Was a part of the HR operations team for onboarding and documentation
• Maintaining user data from and audit & compliance stand point
• Conducted onboarding sessions to employees
• Was a part of the sourcing team to find the correct fitment of employees basis the job roles
• Was a part of the recruitment team
• Delivering refresher training sessions to new and tenured employees
• Joined as a tech support representative providing service and support to end-users using and operating automated call distribution phone software via remote connection or over the Internet

Technical Support Engineer - IBM India (D) - TPO - Pune

(2007-07 - 2011-06)

• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
• Consistently met or exceeded performance metrics, contributing to overall team success.
• Delivered Tier-3 support and SME input to internal and external customers.

Masters in Personnel Management - Human Resources Management - Savitribai Phule Pune University (2013-08 - 2016-04)

Bachelor's of Commerce - Commerce - University of Pune (2006-06 - 2013-04)

HSC - Commerce - St. Vincent's College of Commerce (2004-04 - 2006-06)

Secondary School Certificate - SSC - Pune, MH (2003-04 - 2004-06)