Hemlata Kushwaha

Service-centric Employee Relations Officer with almost over 9 years of experience in Human Resources ITE's industry. Ensuring compliance with personnel administration and engagement policies across diverse organizational environments.

Asst. Manager - HRBP - Gallagher India

(2025-10)

• HR Strategy & Organizational Development: Collaborating with senior leadership to align HR initiatives with broader business objectives. Designing and implementing HR programs that support organizational growth and strengthen employee capabilities.
• Workplace Relations & Employee Support: Addressing and resolving employee issues, conducting necessary investigations, and maintaining a positive and productive workplace culture. Advising managers and employees on HR policies, procedures, and effective workplace practices.
• Recruitment & New Hire Integration: Partnering with hiring managers to assess workforce needs, attracting and selecting qualified candidates, conducting interviews, and facilitating a smooth onboarding and orientation experience.

HRBP - Employee Experience - Entrata India

(2022-06 - 2025-08)

• Strategic HR Planning: Working together with senior management to connect HR strategy to overarching company goals. creating and putting into action HR strategies that support organizational development and improve employee capabilities.
• Employee Relations: Managing and resolving concerns with employees, carrying out investigations, and fostering a productive workplace. Guidance on HR rules, practices, and best practices is given to managers and staff.
• Partnering with hiring managers to determine staffing needs, locating and luring top people, holding interviews, and supporting the onboarding procedure are all parts of talent acquisition and onboarding.
• Performance management includes supervising the performance evaluation procedures, giving managers and staff performance comments, and creating improvement plans as necessary.
• Compensation and Benefits: Administering compensation and benefits programs, conducting salary reviews, and ensuring compliance with relevant regulations.
• Change Management: Supporting organizational changes and restructuring initiatives, including communication strategies, talent redeployment, and employee support.
• HR Project Management: Leading HR projects and initiatives, collaborating with cross-functional teams to achieve project objectives on time and within budget.

Assistant Manager - HRBP - Reliance JIO Infocom Ltd.

(2021-06 - 2022-06)

• Deliver HR expertise in the areas of people strategies, performance management, talent planning, employee relations, investigations, and administration of HR policies.
• Perform investigations into employee complaints and provide recommendations for corrective action while ensuring compliance with federal and state employment laws.
• Counsel managers on resolving performance management issues, develop action items to assist staff with performance improvement, and how to sustain improved performance results.
• Facilitate talent planning sessions and coach managers on performance expectations, communicate action items, provide compensation guidelines, and ensure internal equity through job analysis.
• Examine HR data and recommend action items based on trends.
• Provided guidance and analysis in regard to Human Resources policy and procedure.
• Worked proactively in the areas of diversity, attrition analysis, retention strategies, and change management and communications.
• Partner with HR core groups to design effective HR programs that drive Leadership Development, Change Management, Diversity Initiatives and Retention and Reward programs.
• Developing HR solutions by analyzing information & recommending courses of action
• Reporting overall organizational performance and summarizing data and trends.
• Working on the annual performance file & salary increment program.
• Working with Delivery & ensuring efficient job structure.
• New Hire Management & timely governance around their joining and job-related experience.
• Ensuring employee grievances & issues are resolved on time.
• Execution of reports on a periodic basis to ensure all processes & policies are followed.
• Payroll expertise and Performance management strategy.
• Performance management & sharing action plan for improvement identify areas of improvement and system enhancement and work with the relevant team to implement the same.
• Employee relations - Provide support to employees in various HR-related topics such as leaves, compensation, etc.
• Ensuring issues are resolved in a timely manner HRIS applications have proficiency.
• Event planning & management.
• Off-boarding

Sr. HR Generalist - Business Partner - Concentrix Daksh India Pvt. Ltd.

(2014-11 - 2020-09)

• Developing HR solutions by analyzing information & recommending courses of action
• Reporting overall organizational performance and summarizing data and trends.
• Working on the annual performance file & salary increment program.
• Working with Delivery & ensuring efficient job structure.
• New Hire Management & timely governance around their joining and job-related experience.
• Ensuring employee grievances & issues are resolved on time.
• Execution of reports on a periodic basis to ensure all processes & policies are followed.
• Payroll expertise and Performance management strategy.
• Performance management & sharing action plan for improvement identify areas of improvement and system enhancement and work with the relevant team to implement the same.
• Employee relations - Provide support to employees in various HR-related topics such as leaves, compensation, etc.
• Ensuring issues are resolved in a timely manner HRIS applications have proficiency.
• Event planning & management.
• Off-boarding

Human Resources - Recruitment - Rockwell BPO Services Pvt. Ltd.

(2013-11 - 2014-08)

• Develop and execute recruiting plans.
• Network through industry contacts, association memberships, social media, and employees.
• Develop and track goals for the recruiting and hiring process.
• Handle administrative duties and record keeping.
• Collect data on cost per hire and time-to-hire
• Screen applicants to evaluate if they meet the position requirements.
• Work with hiring managers to create job descriptions.
• Conduct regular follow-ups with managers to determine the effectiveness of recruiting plans and implementation.
• Develop a pool of qualified candidates in advance of need.
• Research and recommend new sources for active and passive candidate recruiting.

MBA - Human Resources - Sikkim Manipal University

Bachelors - Commerce - Delhi University