Dev Ansh Mishra (Devansh)

Insurance professional with experience in property & casualty insurance across the USA. Skilled in customer support, process quality checks, and problem-solving. Known for honesty, teamwork, and leadership. Strong ability to train new hires, improve workflows, and contribute innovative ideas for automation and accuracy.

Senior Executive - EXL Service India Pvt Ltd

(2023-07 - 2026-03)

• Handled USA customer queries via email regarding insurance policies.
• Managed quotes, endorsements and policy follow-ups.
• Supported teammates with queries and trained new hires.
• Led SOP refresher sessions for colleagues across product lines.
• Collaborated with Quality Team to resolve real-time process issues.
• Contributed AIM (Automation, Innovation, Modernization) ideas to enhance efficiency.
• Created Customer Service Optimization Tool with automation team.
• Implemented duplicate case detection using phone/email for accuracy.

B. Com (Hons.) - Sambalpur University

PGDCA - E-Max India