Devasish Ray
Service Manager - After Sales
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About
Above 6 years of experience as a Service Manager. Motivated graduate with exceptional communication skills and customer service experience seeking to obtain a challenging position with the opportunity for career growth. I am a dependable, conscientious employee with exceptional work ethic eager to take the initiative as a strong team member.
Experience
Service Head - After Sales - Darjeeling Automobile Pvt Ltd. (Authorized dealer of Isuzu Motors India Pvt Ltd.) - Siliguri & Jaigaon, West Bengal
(2022-03)
Service Manager - After Sales - Torque Commercial Vehicles Pvt Ltd. (Authorized dealer of Isuzu Motors India Pvt Ltd.) - Rajkot, Gujarat
(2018-05 - 2022-02)
- Managed daily operations of workshop to perform vehicle repairs and deliveries on-time.
- Achieve business goals of the given targets in line with organization guidelines.
- Promote service in the assigned city through service camps.
- Visited client sites to attend vehicle breakdowns.
- Performed vehicle inspection, maintenances and repair operations.
- Monitoring the critical case of customer concern and resolve with refer service manuals.
- Developed GIDSS & Tech2Win Tools knowledge for collecting some Data & Information regarding concern.
- Focusing on running repairs vehicle & reduce the repeat repairs works.
- Maintain BS-6 Service campaign as per standard guidelines.
- Performed 4JA1 Engine overhaul & replacement under the technical support & workshop manuals guidelines.
- Focusing more on wiring issue vehicles to develop the knowledge in Electric concern resolution.
- Maintained adequate stocks of vehicle parts to avoid any shortages.
- Developed good relationships with customers for repeat business
- Developed best practices to ensure smooth and efficient workshop operations
- Ensured workshop operations were in accordance with Health, Safety and Environmental standards.
Service Adviser / Warranty In-Charge / Parts officer / Accident In-charge - Torque Commercial Vehicles Pvt Ltd. (Authorized dealer of Isuzu Motors India Pvt Ltd.) - Rajkot, Gujarat
(2018-05 - 2022-02)
- Responsible for multiple Job in-charge in whole service department.
- Inspection on-job technicians related to proper service procedures, repairs & vehicle maintenance.
- Updating the TIR reports for technical support & parts replacement under warranty.
- Technical supports to service technician manpower to reduce the customer complaints.
- Updating warranty parts replacement claim approved by IMI in ISUZU warranty portal.
- Maintain Records of warranty claims, CPC, Invoice submission on Every Month.
- Parts order portal Knowledge for ordering parts, shipments tracking, parts claim in transits Damage.
- Maintain physical & System Stock Inventory as per Standard requirement of organization.
- In Accident job maintain records of Claim registration, estimation, online survey conducting, parts allotment, Paint material requirement process, RI & Final inspection until delivery process.
Service Adviser - Siddhivinayak Motors Pvt Ltd. (Authorized dealer of Honda 2 Wheelers)
(2016-10 - 2018-05)
- Direct interaction with customers.
- Diagnosis of trouble shooting.
- Writing job scripts & functions wherever necessary for various units of the workshop.
- Prompt estimation analysis.
- Effective coordination between technical team & job allocating team.
- Advising technicians to do the necessary job to be done on vehicle.
- Final inspection of the vehicle and if needed taking road test.
- Involved actively in Warranty section.
- Updating routine paper work e.g. warranty registration cards and free service coupons.
Service Adviser - Accurate Motors Pvt Ltd. (Authorized dealer of Honda 2 Wheelers)
(2015-12 - 2016-08)
- Direct interaction with customers.
- Diagnosis of trouble shooting.
- Writing job scripts & functions wherever necessary for various units of the workshop.
- Prompt estimation analysis.
- Effective coordination between technical team & job allocating team.
- Advising technicians to do the necessary job to be done on vehicle.
- Final inspection of the vehicle and if needed taking road test.
- Involved actively in Warranty section.
- Updating routine paper work e.g. warranty registration cards and free service coupons.
Education
Course - AutoCAD for Mechanical Engineers - Cadd Centre (2018 - 2018)
Diploma - Automobile Engineering - Atmiya Institute of Technology & Science (2015 - 2015)
X (S.S.C.) - Matru Mandir English Medium School (2012 - 2012)
