Babu K

As a highly experienced Service Manager with over 15 years of experience in the field, I have a proven track record of delivering exceptional results. My biggest achievement in this role has been successfully managing a team of 20+ service technicians and increasing customer satisfaction. I am a detail-oriented and organized individual with excellent communication skills, which has allowed me to effectively coordinate with cross-functional teams to ensure timely completion of projects.

My strong leadership qualities have also enabled me to mentor and train new team members, resulting in a more efficient and cohesive team. Additionally, my technical expertise in troubleshooting and resolving complex service issues has been key in maintaining high levels of customer satisfaction. With a strong work ethic, problem-solving skills, and a customer-centric approach, I am confident in my ability to excel as a Service Manager.

SENIOR SUPERVISOR - CAI INDUSTRIES LIMITED - INDIA, Salem

(1994-10 - 2003-06)

As a SENIOR SUPERVISOR at CAI INDUSTRIES LIMITED in Salem from 1994-10 to 2003-09, I oversaw the daily operations of the service department, ensuring high quality customer service and efficient workflow. I also worked closely with the service team to ensure timely delivery of vehicles and coordinated with suppliers for necessary parts and equipment.

• Managed daily operations of service department
• Ensured high quality customer service
• Coordinated with service team and Technicains for timely delivery of vehicles
• Oversaw efficient workflow in service department
• Monitoring bay productivty and efficency
• Retaining zero repeat reapir

SERVICE INCHARGE - AUTO CARE MOTORS - INDIA, SALEM

(2003-07 - 2007-05)

At AUTO CARE MOTORS, I served as a SERVICE INCHARGE from 2003-07 to 2007-05. During my time at the company, I was responsible for overseeing the service department and ensuring efficient operations.

• Managed team of technicians and service advisors
• Developed and implemented new service procedures
• Increased customer satisfaction through timely and quality service
• Trained new employees on company policies and procedures

Service Manager - CAI AUTO INDUSTRIES PRIVATE LTD - INDIA, ERODE

(2008-06 - 2025-01)

As the Automotive Service Manager at CAI AUTO INDUSTRIES PRIVATE LTD in Erode, I oversaw all aspects of the service department, ensuring efficient operations and exceptional customer satisfaction. With over 17 years of experience in this role, I consistently met and exceeded targets and contributed to the company's growth.

• Managed daily operations of service department
• Maintained high levels of customer satisfaction
• Developed and implemented training programs for staff
• Improved efficiency and profitability through strategic planning

DIPLOMA - MECHANICAL ENGINEERING - CSI POLYTECHNIC COLLEGE (1991 - 1994)