Senior Coordinator / Assistant Manager – Facilities & Soft Services at Emaar Malls (2025-07 – 2026-04)
- Directed end-to-end soft services across two flagship retail assets serving 100,000+ daily visitors, maintaining zero critical service failures during peak trading periods.
- Led and performance-managed a cross-functional team of 120+ staff, achieving consistent grooming and productivity benchmarks across 8+ operational zones.
- Introduced structured SLA tracking and vendor audit frameworks that improved contractor accountability scores by ~20% within two quarters.
- Optimised manpower deployment using demand-based zone allocation, reducing idle-time inefficiencies and improving service coverage across high-footfall corridors.
- Handled real-time escalations and VIP/stakeholder interactions, maintaining service continuity with minimal disruption in high-visibility environments.
- Supported annual budget planning and cost control cycles, contributing to vendor renegotiations that delivered measurable savings without compromising service levels.
Assistant Housekeeping Manager at Grosvenor House Suites (2024-01 – 2025-03)
- Managed housekeeping operations across 130 ultra-luxury suites and penthouses to Forbes Five-Star and LQA service standards, sustaining top-quartile guest satisfaction scores.
- Supervised multi-tier teams of attendants and supervisors; trained 15+ staff on service protocols, reducing repeat defects by ~25% through structured inspection regimes.
- Controlled inventory, linen utilisation, and amenity budgets, maintaining cost efficiency within departmental targets while upholding premium service standards.
Housekeeping Supervisor at The Peninsula (2023-01 – 2024-01)
- Contributed to pre-opening setup of housekeeping operations — developed SOPs, inspection checklists, and service-readiness standards ahead of the hotel's launch.
- Onboarded and trained the housekeeping team, enabling full operational readiness within the planned timeline; coordinated closely with cross-functional departments during opening phase.
ULP Graduate – Housekeeping Supervisor at Coworth Park, Dorchester Collection (2022-06 – 2023-01)
- Managed daily luxury housekeeping operations and conducted structured room inspections across a 5-star country house estate, supporting consistent Forbes-standard service delivery.
Front Office Associate at Novotel / Ibis (2021-04 – 2022-05)
- Managed guest check-ins, room allocation, and complaint resolution; delivered front-line service across a dual-brand property with 300+ rooms.
