Rahul Lakhani
Customer Success Manager
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About
Customer Success Manager with 6+ years of experience driving client satisfaction, retention, and revenue growth in diverse industries. Expert in client onboarding, process optimization, escalations, and cross functional collaboration. Proven ability to achieve 98% retention rates and 20% revenue increases through upselling and strategic account management. Adept at leading teams, managing key accounts, and excelling in high-SLA environments.
Experience
Customer Success Manager with 6+ years of experience driving client satisfaction, retention, and revenue growth in diverse industries. Expert in client onboarding, process optimization, escalations, and cross functional collaboration. Proven ability to achieve 98% retention rates and 20% revenue increases through upselling and strategic account management. Adept at leading teams, managing key accounts, and excelling in high-SLA environments.
Education
I hold a Bachelor’s degree in Accounting & Finance from Mumbai University (2017), which gave me a strong foundation in financial analysis, business operations, and client management — skills that support my work in Customer Success.
