Dharmendra Kumar Singh

Overall fifteen years six months work experience as an EduTech, E Procurement and PFMS government project with different modules and mode of software application (Training of software application, MIS data analysis, Troubleshooting, Monitoring, software implementation Controller General of Accounts (CGA) software Implication adviser).

Technical Support

Engineer provides assistance to customers and users of a company's products or services. This includes troubleshooting, answering questions, and providing technical assistance related to the product. They may also be responsible for performing system tests, analysing system performance and making improvements, and providing training and support to users.

In addition, they may be required to develop and maintain support documentation, as well as work with other departments within the company to ensure customer satisfaction.

Experienced

EduTech professional with 5+ years of experience in online education, student engagement, digital content development, and academic operations. Skilled in delivering interactive learning experiences, mentoring students, creating educational resources, and using technology-driven teaching methods. Strong ability to improve learner outcomes and support organizational goals.

Senior Associate at PW (Physics Wallah) (2025-01 – Present)

• Conduct online/offline learning sessions and ensure effective student engagement.
• Develop study materials, presentations, assignments, and digital resources.
• Monitor student performance and provide academic support.
• Manage learner queries and improve learning satisfaction.
• Collaborate with academic teams for course improvement.

IT and Digital Operator at PW (Physics Wallah) (2024-01 – 2025-01)

• Delivered training sessions using digital platforms.
• Assisted students in achieving academic goals.
• Created interactive content and learning activities.
• Maintained student records and performance reports.

Software support Engineer at YsecIT.in (2023-05 – 2024-02)

I am a Technical Support Engineer providing assistance to customers and users of a company's products or services. This includes troubleshooting, answering questions, and providing technical assistance related to the product. They may also be responsible for performing system tests, analyzing system performance and making improvements, and providing training and support to users.

In addition, they may be required to develop and maintain support documentation, as well as work with other departments within the company to ensure customer satisfaction.

• Diagnose and troubleshoot technical issues in hardware, software, and networking
• Install, configure, test, and maintain operating systems, application software, and system management tools
• Provide technical support to customers through phone, email, or chat
• Provide hardware and software support for servers and workstations
• Create and update documentation for customers and internal usage
• Perform system backups and recovery
• Monitor system performance and integrity
• Identify, research, and resolve technical problems
• Provide assistance to customers in setting up their systems
• Maintain and update inventory records
• Provided Technical support to customers and employees in a fast-paced environment.
• Diagnosed and troubleshot hardware and software problems.
• Provided resolution for complex technical issues.
• Trained new employees on technical support processes.
• Assisted customers with installation and set up of hardware and software.

Consultant at Earnest and youngest (EY) (2022-04 – 2023-05)

Handle complex analysis requests from Department, conduct research and analysis and share results with relevant Department officials. Oversee use of defined formats and templates for data analysis by own team to ensure consistency within own Department and across the organization. Seek guidance and assistance of Nodal Data Analytics Centre for carrying out the monitoring analysis and reporting activities as required.

Coordinate the preparation of customized and ad hoc MIS reports and packs (financial and non-financial, including program reporting) to ensure that senior officials in Department have the relevant information needed to track performance and support decision making. Provide on-the-job training and constructive feedback to subordinates to support their overall development.

• Identify opportunities for continuous improvement of systems, processes and practices taking into account best practices, in order to facilitate cost optimization and productivity improvement.
• Participate in projects to enhance existing MIS reporting systems to ensure the organization's MIS systems are a trustworthy source of relevant and timely data.

Consultant at Prakhar info solution private limited (2021-05 – 2022-04)

PFMS Software implementation and MIS data analyst programmer. Modules developed by PFMS for stakeholders as per the Union Cabinet above mandate include Fund Flow Monitoring, Direct Benefit Transfer DBT modules, and Interfaces for Banking. Handle different organization work with documentation from Department, conduct research and analysis and share results with relevant Department officials.

Oversee use of defined formats and templates for data analysis by own team to ensure consistency within own Department and across the organization.

• Seek guidance and assistance of Nodal Data Analytics Centre for carrying out the monitoring analysis and reporting activities as required
• Coordinate the preparation of customized and ad hoc MIS reports and packs (financial and non-financial, including program reporting) to ensure that senior officials in Department have the relevant information needed to track performance and support decision making.

State Consultant at The union (2017-03 – 2021-05)

The Implementing Agency responsible for authorizing payments must inform CPSMS regarding the bank name and bank account number from which the DBT will happen. This information would normally be identical to the bank account details provided during the Agency Registration process. The Agency also needs to choose the authentication system it will use for authorizing payments. The three authentication systems available on CPSMS are: Printed Debit Authority for Banks, Digital Signature, and Corporate Internet Banking.

Prepare Beneficiary

Database on CPSMS with data entry operator uploading beneficiary data in prescribed format, capturing Aadhar number, sending beneficiary bank account details to banks for validation, and Data Entry Approver approving the beneficiary data.

• Seek guidance and assistance of Nodal Data Analytics Centre for carrying out the monitoring analysis and reporting activities as required
• Coordinate the preparation of customized and ad hoc MIS reports and packs (financial and non-financial, including program reporting) to ensure that senior officials in Department have the relevant information needed to track performance and support decision making.

System Implementation Manager at Eccentric solution private limited (2015-11 – 2017-03)

PFMS is public financial management system for schemes of Govt. of India which can be also used for state schemes. PFMS is a transaction based system to provide real time utilization of funds released from consolidated fund of India. Technology used: PFMS Portal Implementation, Managing, Monitoring, Training implementation of agency of different level. Client: CGA.

• Agency Registration
• Bank payment details
• Transaction monitoring
• Training different Scheme of government

Project Manager at Eccentric solution private limited (2012-05 – 2015-11)

• Developing and implementing information systems and procedures to ensure organizational effectiveness and efficiency
• Managing IT personnel, including hiring, training, and evaluating employees
• Maintaining and improving existing systems, as well as designing and implementing new systems
• Identifying and evaluating IT solutions to meet business requirements
• Monitoring system performance and troubleshooting issues
• Ensuring system security, data integrity, and compliance with regulations
• Developing and managing IT budgets
• Staying up-to-date with industry developments and trends

BE in Information Technology – RGTU University (2007-01 – 2011-01)

PG in Safety and environment Management – JMM University (2015-01 – 2016-01)