Technical Support Engineer and EduTech Professional
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Overall fifteen years six months work experience as an EduTech, E Procurement and PFMS government project with different modules and mode of software application (Training of software application, MIS data analysis, Troubleshooting, Monitoring, software implementation Controller General of Accounts (CGA) software Implication adviser).
Engineer provides assistance to customers and users of a company's products or services. This includes troubleshooting, answering questions, and providing technical assistance related to the product. They may also be responsible for performing system tests, analysing system performance and making improvements, and providing training and support to users.
In addition, they may be required to develop and maintain support documentation, as well as work with other departments within the company to ensure customer satisfaction.
EduTech professional with 5+ years of experience in online education, student engagement, digital content development, and academic operations. Skilled in delivering interactive learning experiences, mentoring students, creating educational resources, and using technology-driven teaching methods. Strong ability to improve learner outcomes and support organizational goals.
Senior Associate at PW (Physics Wallah) (2025-01 – Present)
IT and Digital Operator at PW (Physics Wallah) (2024-01 – 2025-01)
Software support Engineer at YsecIT.in (2023-05 – 2024-02)
I am a Technical Support Engineer providing assistance to customers and users of a company's products or services. This includes troubleshooting, answering questions, and providing technical assistance related to the product. They may also be responsible for performing system tests, analyzing system performance and making improvements, and providing training and support to users.
In addition, they may be required to develop and maintain support documentation, as well as work with other departments within the company to ensure customer satisfaction.
Consultant at Earnest and youngest (EY) (2022-04 – 2023-05)
Handle complex analysis requests from Department, conduct research and analysis and share results with relevant Department officials. Oversee use of defined formats and templates for data analysis by own team to ensure consistency within own Department and across the organization. Seek guidance and assistance of Nodal Data Analytics Centre for carrying out the monitoring analysis and reporting activities as required.
Coordinate the preparation of customized and ad hoc MIS reports and packs (financial and non-financial, including program reporting) to ensure that senior officials in Department have the relevant information needed to track performance and support decision making. Provide on-the-job training and constructive feedback to subordinates to support their overall development.
Consultant at Prakhar info solution private limited (2021-05 – 2022-04)
PFMS Software implementation and MIS data analyst programmer. Modules developed by PFMS for stakeholders as per the Union Cabinet above mandate include Fund Flow Monitoring, Direct Benefit Transfer DBT modules, and Interfaces for Banking. Handle different organization work with documentation from Department, conduct research and analysis and share results with relevant Department officials.
Oversee use of defined formats and templates for data analysis by own team to ensure consistency within own Department and across the organization.
State Consultant at The union (2017-03 – 2021-05)
The Implementing Agency responsible for authorizing payments must inform CPSMS regarding the bank name and bank account number from which the DBT will happen. This information would normally be identical to the bank account details provided during the Agency Registration process. The Agency also needs to choose the authentication system it will use for authorizing payments. The three authentication systems available on CPSMS are: Printed Debit Authority for Banks, Digital Signature, and Corporate Internet Banking.
Database on CPSMS with data entry operator uploading beneficiary data in prescribed format, capturing Aadhar number, sending beneficiary bank account details to banks for validation, and Data Entry Approver approving the beneficiary data.
System Implementation Manager at Eccentric solution private limited (2015-11 – 2017-03)
PFMS is public financial management system for schemes of Govt. of India which can be also used for state schemes. PFMS is a transaction based system to provide real time utilization of funds released from consolidated fund of India. Technology used: PFMS Portal Implementation, Managing, Monitoring, Training implementation of agency of different level. Client: CGA.
Project Manager at Eccentric solution private limited (2012-05 – 2015-11)
BE in Information Technology – RGTU University (2007-01 – 2011-01)
PG in Safety and environment Management – JMM University (2015-01 – 2016-01)
