Lucky Kumar
Customer Support Professional
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About
Dedicated and results-oriented Customer Support professional with 2+ years of experience delivering exceptional service and resolving client inquiries efficiently across phone, email, and chat. Experienced in remote work environments with strong communication, problem-solving, and time-management skills. Proficient in CRM platforms (Zoho, HubSpot, Zendesk, Freshdesk).
Consistent record of meeting SLA and daily performance targets. Looking to bring these client-relationship and tools skills into a thriving client-centric, enterprise-facing role.
Experience
Customer Service Representative - Vaishya Pvt Ltd, Ara - Ara
(2021-05 - 2024-03)
- Handled customer inquiries via call, email, and chat in a professional and efficient manner.
- Resolved customer issues and provided accurate information to ensure satisfaction.
- Maintained customer records and updated databases accurately using CRM tools.
- Performed data entry and report generation using MS Excel.
- Worked in a remote environment and met daily SLA/KPI targets consistently.
Education
Bachelor's Degree (Graduation) - General Studies - Al Hafeez College, Ara (2029)
ITI - Electrician (in progress) - Electrician - ITI, Ara
Intermediate (12th) - General Studies - Harbareh H/S, Chandi Bhagpur - Board of Intermediate Education, Bihar (2021)
