Mukesh Bhardwaz
ERP Implementation & Technical Support Executive
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About
ERP Implementation & Technical Support Executive with over 2 years of experience deploying school ERP systems, training end users, and resolving technical issues across multiple client sites. Skilled in WordPress website management, HTML/CSS customization, and foundational SEO, having independently maintained and optimized live client websites alongside core support duties. Seeking to transition into a full-time Web Development role where I can apply my growing front-end and WordPress skill set to build responsive, SEO-optimized websites.
Experience
ERP Implementation & Technical Support Executive - School Canvas - Patna, India
(2023-12)
- Rolled out and configured ERP solutions for multiple schools by managing end-to-end implementation, resulting in smoother digital adoption across client sites.
- Reduced recurring support requests by conducting structured user training and onboarding sessions for teachers and administrative staff.
- Kept client websites running smoothly by managing WordPress content updates, layout customization, and routine performance checks.
- Maintained and updated live site content and customized page layouts using HTML/CSS, improving load performance and visual consistency.
- Improved site responsiveness and visual consistency by applying HTML & CSS for theme adjustments across client pages.
- Increased site visibility and traceability by introducing basic SEO practices and integrating Google Analytics for client websites.
Tutor — English Grammar & Spoken English - Samnvit Prayas - Online
(2023-07 - 2023-12)
- Delivered online lessons in English grammar and spoken English, helping students build classroom confidence and communication skills.
Content Writer, Media Team - Talent Quest For India - Online
(2021-09 - 2021-11)
Online NGO working for child welfare
- Created engaging content for social media and newsletters, and researched articles on child education, health, and social awareness.
- Collaborated with the team to plan content strategies and campaigns that helped increase engagement and visibility for the NGO's initiatives.
Education
Bachelor of Technology - Computer Science & Engineering - Bakhtiyarpur College of Engineering (2019-09 - 2023-09)
Intermediate - Science – PCM - Patna Central School (2017-06 - 2019-05)
Matriculation - Patna Central School (2016-04 - 2017-06)
