Dhiraj Grover

A dedicated and dynamic Professional, with PMP and PGDM-Marketing, offering over two decades of e2e telecom industry experience, including last engagements as a Transformation Manager & Bid Manager of MS Projects, demonstrating broad skills, strong functional knowledge, analytical abilities, dependability and expertise in making a positive impact in the functioning and the operational efficiency of the organisation, with a focus on achieving business goals.

Transformation Project Manager - Nokia Solutions and Networks (I) Pvt. Ltd. - Noida, India

(2021-04 - 2024-01)

Remote Services Portfolio Development Lead - Nokia Solutions and Networks (I) Pvt. Ltd. - Noida, India

(2015-06 - 2021-03)

Head GSD Solutioning & Tendering Support - Nokia Solutions and Networks (I) Pvt. Ltd. - Noida, India

(2008-12 - 2015-05)

Pre-Sales/Bid Management: Identify and prioritize key & complex opportunities taking lead in pre sales engagements. Lead customer workshops and due diligence exercise to assess customer needs, challenges and project situation. Partner with Sales, Product and Operations team to prepare innovative solutions, Process/Digital Transformation Capabilities, Pricing models, Efforts Benchmarking and competence development needs. Lead customer presentation and demonstrate offerings/solutions along with ROI and operational efficiency gains.

Prepare

Business case for new RFPs, Statement of Compliances with RACI, Risks, Costing & lead Bid Defence meetings. Prepare & execute Transformation and Transition plans (Tools, Process & Resources) within budget & time to handover to operations.

• Innovation Leadership: Drove and delivered benefits based on the technology adoption of automation and robotic solutions (RPA, RDA, DigiMOPS, AI/ML etc.)
• Strategy Development: Developed project tailored digital transformation strategies & roadmap and execute in alignment with organisational goals and industry best practices
• Process Transformation: Discovered & analysed current processes & performance, Identified opportunity areas & designed furture state, Implemented process transformation using agile methodologies and supported continuous improvements
• Project Benchmarking: Conducted audits & assessments to measure & compare automation indices, process performance & operations to benchmark, standardise and optimise resource dimensioning
• Program/Project Management: Oversaw the end-to-end project lifecycle of transformation initiatives and ensured timely delivery and effective resource utilization
• Services Portfolio Management: New Remote Services Introduction ensuring MVP, PoC/Pilots and CoDE with collaterals (Delivery Model, SoW/SoR, Tools Framework, Costing Framework, SLA/KPIs and Processes)
• Governance & Stakeholder Management: Created project governance structures, collaborated with cross-functional teams to ensure alignment and secured signoffs
• Team Management: Coached, lead and managed the project team resources
• Performance Monitoring (incl. Financial management): Established KPIs, tracked and monitored budget vs progress costs & savings, performance metrics to measure the success of transformation initiatives
• Change Management: Handled change requests, facilitated impact analysis, scheduled change control meetings, tracked the change requests, prepared relevant documents
• Risk Management: Forecasted risks, identified recourse measures and mitigation plans associated with transformation projects, ensuring compliance with regulatory requirements

Senior Service Delivery Manager (Key Account – Aircel) - Ericsson India Private Ltd. - Coimbatore/Gurgaon, India

(2005-01 - 2008-11)

• Customer Contract Mgmt.: Contract Performance (SLA/KPIs, Nw & Financial Mgmt., Goverance & Customer Satisfaction)
• System Support: 24x7 Critical Care, Emergency Handling, FOA, Hw & Sw Upgrades, RCAs, 3P AMC, Ordering, Return & Repair
• Operations Management: Day to day Nw Operations, Team Management, Monitoring & Fault Mgmt., Change Management

NOC Delivery Manager (Key Account - Bharti) - Ericsson India Private Ltd. - Coimbatore/Gurgaon, India

(2005-01 - 2008-11)

• Customer Contract Mgmt.: Contract Performance (SLA/KPIs, Nw & Financial Mgmt., Goverance & Customer Satisfaction)
• System Support: 24x7 Critical Care, Emergency Handling, FOA, Hw & Sw Upgrades, RCAs, 3P AMC, Ordering, Return & Repair
• Operations Management: Day to day Nw Operations, Team Management, Monitoring & Fault Mgmt., Change Management

Switch In-Charge (Head) - Globacom Limited - Nigeria

(2004-01 - 2004-12)

Specialist Support (Core) - Ericsson India - India

(2002-04 - 2003-12)

Specialist Systems Engineer (Intelligent Networks) - Comverse Networks - India

(2000-10 - 2002-03)

Senior Executive (Sales) - Siemens PNL - Delhi, India

(1998-10 - 2000-09)

Engineer (Services) - Siemens PCNL - Gurugram, India

(1995-10 - 1998-09)

Chartered Engineer - Electrical Engineering - Institution of Engineers, India (2000)

P.G. Diploma in Management - Marketing - All India Management Association, Delhi (1998)

Technical Diploma - Electrical Engineering - Aryabhat Institute of technology, Delhi (1995)

Bachelors of Commerce - Commerce - Delhi University (1995)