Digvijay Parmar

Experienced IT Support Manager with over 16 years of expertise in IT Infrastructure Management, Technical Support, Network Administration, Server Management, Asset Management, Vendor Coordination, and Customer Support. Proven ability to lead technical teams, manage IT operations, resolve complex technical issues, and deliver high-quality support services. Experienced in Windows Server Administration, Active Directory, Networking, IT Asset Management, and Service Desk Operations.

IT SUPPORT MANAGER - DIVTECH IT SOLUTION PVT. LTD.

(2021-06)

• Lead and manage technical support teams to ensure timely issue resolution.
• Oversee customer support operations and service delivery.
• Manage IT asset inventory and lifecycle management.
• Coordinate with vendors for procurement and training.
• Monitor and manage service tickets to maintain SLA compliance.
• Support infrastructure, servers, networking, and end-user computing environments.
• Prepare technical reports and operational documentation.

SR. IT EXECUTIVE - MITESH FOODS PRODUCT PVT. LTD.

(2018-03 - 2021-05)

• Managed IT infrastructure for manufacturing units and retail outlets.
• Supported business applications, networking, and end-user systems.
• Maintained servers, security systems, and backup procedures.
• Coordinated with vendors and service providers.

SYSTEM EXECUTIVE - DIAMOND INFOSYSTEMS LIMITED

(2013-11 - 2018-03)

• Managed network infrastructure and server administration.
• Installed and configured Active Directory and domain environments.
• Provided technical support to enterprise customers.
• Led technical teams for project implementation and support.

SYSTEM ENGINEER - COMPULINKS

(2010-04 - 2013-11)

HARDWARE & NETWORK ENGINEER - VASTU COMPUTER ENGINEERING AGENCY

(2009-05 - 2010-04)

Bachelor of Arts - BA - Kalinga University (2016)

HSC - Gujarat Higher Secondary Education Board (2011)

Diploma - Computer Hardware & Network Engineering - IANT Anand (2010)

SSC - Gujarat Secondary Education Board (2008)