Dileep Kumar

A Seasoned Professional with 21 Years of expertise in Sales, Business Development, Client Relationship Management and Branch Operations in diverse industries. Expertise in analysing market trends and establishing healthy & prolonged business relations with clients, thereby ensuring higher market share. A fast decision-maker & multi-tasker with strong analytical, interpersonal, communication, problem solving, negotiation and team building skills.

Area Head with Excellent track record in Team Management and Channel Sale, Proven expertise in driving sales and productivity through proper resource management. Proven expertise in identifying and achieving business objectives in the most efficient way.

Insurance Manager - Avitis Hospital, Nemmara, Palakkad - Nemmara, Palakkad

(2024-03 - 2026-03)

• Handling KASP/MEDISEP/ESI/ECHS & TPA (Pvt Insurance)
• Doing Tie-ups with CGPA, ONGC & Corporate companies
• Develop and implement strategies to increase the company's marketshare
• Support Marketing team in medical camps by explaining about the insurance facilities avail in the hospital
• Manage the day-to-day operations of the insurance department
• Monitor and analyse the performance of the insurance department
• Ensure compliance with applicable laws and regulations
• Negotiate and manage contracts with insurance providers
• Develop and maintain relationships with insurance providers
• Provide guidance and support to the team
• Monitor and analyse industry trends and developments
• Liaises with insurance companies regarding eligibility, payments, reconciliation, and other requirements
• Organize training session for concerned employees to develop their understanding of insurance policies and condition
• Reviews insurance claims to ensure accuracy as per agreement, prior to dispatch to respective insurance companies
• Proactively reports critical issues to Management and submits monthly aging and other reports to line manager and Accounts
• Monitors insurance discounts and rejections and prepares & submits periodic reports to the Sr.Management for review
• Ensures that the insurance schemes are up to date on the system
• Conducts weekly departmental meetings with staff for updates and to educate them on new work methods
• Attending and organizing the insurance presentation internally and externally
• Provide the necessary guidance and on-job coaching and in-service training for the staff

Insurance Manager - Almas Hospital, Kottakkal - Kottakkal

(2022-12 - 2024-03)

• Handling KASP/MEDISEP/ESI/ECHS/CGHS & TPA (Pvt. Insurance)
• Develop and implement strategies to increase the company's market share
• Support Marketing team in medical camps by explaining about the insurance facilities avail in the hospital
• Manage the day-to-day operations of the insurance department
• Monitor and analyze the performance of the insurance department
• Ensure compliance with applicable laws and regulations
• Negotiate and manage contracts with insurance providers
• Develop and maintain relationships with insurance providers
• Provide guidance and support to the team
• Monitor and analyze industry trends and developments
• Liaises with insurance companies regarding eligibility, payments, reconciliation and other requirements
• Organize training session for concerned employees to develop their understanding of insurance policies and condition
• Reviews insurance claims to ensure accuracy as per agreement, prior to dispatch to respective insurance companies
• Proactively reports critical issues to Management and submits monthly aging and other reports to line manager and Accounts
• Monitors insurance discounts and rejections and prepares & submits periodic reports to the Sr.Management for review
• Ensures that the insurance schemes are up to date on the system
• Conducts weekly departmental meetings with staff for updates and to educate them on new work methods
• Attending and organizing the insurance presentation internally and externally
• Provide the necessary guidance and on-job coaching and in-service training for the staff

Area Head - MaxLife Insurance - North Kerala

(2019-07 - 2021-11)

Heading the Bancassurance Distribution for Axis Bank relationship (Liability Sales) in North Kerala region.

• To coordinate with the business associates starting from lead generation, follow up to conversion of business
• Ensuring customer satisfaction by selling in true spirit, abiding IRDA Rules
• Ensure timely reporting of Sales MIS, market feedback / concerns to the Cluster Head
• Ensure complaint resolution if any by keeping expectation management and lag time as priorities
• Handling a team of 32 Relationship Associates
• Planned and Executed Promotional activities along with channel for Lead Generation activities
• Strategized and Executed LI Objectives among Mapped Branches for Business Deliverables
• Ensured highest number of Qualifiers from Channel Partner for LI Objectives
• Ensured timely promotion and incentive Qualifiers from the team
• Achieved business objectives YOY basis
• Ensure Lowest attrition from the Team

Deputy Manager - Manappuram Asset Finance Ltd. - Palakkad

(2017-04 - 2018-10)

Responsible to lead a team of, TL & ROs and ensure creating a high-quality portfolio, monitoring. cash management, ensuring on-time collections, managing, and monitoring branch, maintaining. productivity/profitability, ensuring low risk, ensure customer satisfaction. Responsible for overall profitability of the Region – Palakkad

• Regional Topper in Overall Business Target Achievement

Regional Manager – TN 2&TN 3/Kerala - MAS Financial Services Ltd - Coimbatore, Tirupur, Erode, Salem, Pollachi, Udumelpet, Ooty, Palakkad, Thrissur

(2015-10 - 2016-12)

Responsible to lead a team of ASMs, TL & ROs and ensure creating a profitable portfolio, monitoring cash management, ensuring on-time collections, managing and monitoring branch, maintaining productivity/profitability, ensuring low risk, ensure customer satisfaction. Responsible for overall profitability of the Regions Tamil Nadu & Kerala.

• Assist HR Department with performance evaluation by making salary recommendations and administrative discipline
• Reports to Vice President for timely Sales and Marketing Strategies

Branch Manager - Muthoot Vehicles & Asset finance Ltd - Vadakkencherry, Palakkad

(2009-05 - 2015-09)

• Manage the portfolio for Gold Loan/financial business/Vehicle Finance of the branch
• Handling all the branch level activities for ensuring business growth
• Systematic planning for smooth functioning of the branch
• Coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality of the business by tracking & controlling the team
• Preparing reports related to branch functioning and its performance
• Guiding and motivating subordinates in achieving their goals
• Maintaining, productivity/profitability
• Ensuring low risk customer portfolio
• Responsible for overall profitability of the branch

Channel Manager - Sales Officer - ICICI Lombard GIC Ltd - Palakkad & Chennai

(2001-06 - 2008-04)

• Handling Palakkad & Chennai, Sales, Handling agency vertical & DST team, sales dealers, Insurance Brokers & Agents
• Ensure proper training of product knowledge to the sub-ordinates & intermediaries
• To make regular visits in order to maintain relationships with the Vehicle dealers, Insurance brokers & Agents
• Coordinating with HO for timely issuance of payouts to our business providers

Bachelor of Arts - History - Calicut University (1995)

DCA - Diploma in Computer Application