Valiyaveettil Alan

Account Management professional with experience managing corporate insurance operations for a large enterprise client (TCS account) at MediAssist TPA. Regularly coordinates with client-side HR and Wellness teams on employee insurance and benefits escalations, building a strong working understanding of employee benefits administration. Skilled in client relationship management, claims and escalation handling, and MS Office/SAP-based reporting, with a keen interest in transitioning into an HR Operations or Employee Benefits focused role.

Account Management Executive – Corporate Insurance Operations - MEDIASSIST TPA PVT. LTD. - Kochi, Kerala

(2025-09)

• Manage day-to-day corporate insurance operations for a key enterprise account (TCS), acting as the primary point of contact for policy and claims-related matters.
• Handle high-stakeholder cases for TCS, working directly with senior stakeholders to investigate issues and drive them to resolution.
• Deal with all cases in coordination with the client's HR Wellness Operations team, ensuring every escalation is tracked through to closure.
• Coordinate closely with the client's HR and Wellness teams to resolve employee insurance and benefits escalations in a timely manner.
• Handle end-to-end claim tracking, documentation, and query resolution for enrolled employees.
• Prepare MIS reports and utilization summaries to support account reviews with client stakeholders.
• Ensure adherence to SLAs and maintain strong working relationships with internal and client-side teams.

CRO Trainee (Unimoni Forex Process) - EBEN TELECOM PVT. LTD.

(2025-03 - 2025-08)

• Supported the forex customer relations process, handling customer queries and documentation for foreign exchange transactions.
• Assisted with front-line customer service and coordination between departments to ensure smooth transaction processing.

M.Com (Master of Commerce) - Osmania University (2024)

B.Com - Computers - Tapasya Degree and Commerce College, Osmania University, Hyderabad (2021)