Dilip Kumar

Customer Service and Operations professional with 5+ years of experience in client coordination, dispatch operations, payment posting, CRM management, customer support, email and chat support, issue resolution, and MS Excel.

Client Coordinator / Dispatcher - R Systems International

(2022-12 - 2026-01)

• Coordinated with clients, recovery agents, and service providers.
• Handled inbound/outbound interactions through calls, emails, and CRM.
• Performed payment posting, invoice verification, and reconciliation.
• Prepared Excel trackers, reports, and meeting minutes.
• Escalated critical issues and ensured timely resolution.

Operations Associate - Wipro Technologies

(2021-09 - 2022-12)

• Provided customer support through calls and emails.
• Maintained service records and customer information.
• Worked with internal teams to resolve operational issues.

Customer Support Executive - Tech Mahindra

(2019-05 - 2021-01)

• Handled inbound customer queries and resolved service-related issues.
• Updated CRM records with accurate customer information.
• Followed escalation procedures for unresolved cases.
• Delivered professional customer support while meeting quality standards.

Bachelor of Commerce - B.Com - Jaipur National University

12th - Patrachar Vidyalaya, Delhi

10th - Govt. Boys Sr. Sec. School, Delhi