Dilip Kumar
Customer Service and Operations professional
Talent
Faridabad, HaryanaMember since August 10, 2026
Client CoordinationCustomer ServicePayment PostingDispatch OperationsCRMChat SupportMS Excel
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Client CoordinationCustomer ServicePayment PostingDispatch OperationsCRM
About
Customer Service and Operations professional with 5+ years of experience in client coordination, dispatch operations, payment posting, CRM management, customer support, email and chat support, issue resolution, and MS Excel.
Experience
Client Coordinator / Dispatcher - R Systems International
(2022-12 - 2026-01)
- Coordinated with clients, recovery agents, and service providers.
- Handled inbound/outbound interactions through calls, emails, and CRM.
- Performed payment posting, invoice verification, and reconciliation.
- Prepared Excel trackers, reports, and meeting minutes.
- Escalated critical issues and ensured timely resolution.
Operations Associate - Wipro Technologies
(2021-09 - 2022-12)
- Provided customer support through calls and emails.
- Maintained service records and customer information.
- Worked with internal teams to resolve operational issues.
Customer Support Executive - Tech Mahindra
(2019-05 - 2021-01)
- Handled inbound customer queries and resolved service-related issues.
- Updated CRM records with accurate customer information.
- Followed escalation procedures for unresolved cases.
- Delivered professional customer support while meeting quality standards.
Education
Bachelor of Commerce - B.Com - Jaipur National University
12th - Patrachar Vidyalaya, Delhi
10th - Govt. Boys Sr. Sec. School, Delhi
Skills
Customer Service and Operations professional
