Dilip Singh

An ambitious Professional; with significant experience acquired over the years in propelling Sales & Business Development, Client Handling, Key Account Management, Strategic Planning, Target Achievement, Client Relationship Management, Revenue Generation and Team Management. Well versed in driving key strategies initiative while identifying and new business acquisition opportunities in order to deepen market penetration and enhancing the client base. Proactive and customer focused professional with demonstrated skills in streamlining key accounts management by designing innovative systems and processes to generate high value proposition for the customers.

High Integrity, Energetic leader known for ability to envision and create successful outcomes in complex situation with rich experience in developing business across various geographies

Operation Manager at Hotel Park View (2022-04 – Present)

One of the oldest and well known Hotel in the town. Having a reputation of serving best quality & tasty food with their own guest base.

• Plan, Forecast and Budget the revenues and cost for the outlet
• Continuously improve and innovate upon product and services to achieve a larger market share and retain regular guests of the Hotel
• Facilitate learning and development for all the team members of the Hotel
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction
• Controls operational costs and identify measures to cut down the costing
• Create detailed reports on weekly & Monthly revenue and expenses
• Promote the brand in local community through word-of-mouth and Hotel events
• Plans monthly, Quarterly, Half Yearly and Yearly promotions of the Hotel to engage and retain guests
• Train and guide current and new employees to gain a better and quality of service and products presentation
• Discuss with the team about the new measures to earn the more profit for the company

Operations Manager at Orangepetal Exotic Nucleus Hill View Resort (2021-10 – 2021-12)

One of the finest Heritage property in a small city like Jhaida, Purulia, West Bengal. It is located away from the city and an ideal place for the people to relax in a quiet atmosphere. Rooms and lush green garden allows people to relax and enjoy with family and friends.

• Plan, Forecast and Budget the revenues and cost for the outlet
• Continuously improve and innovate upon product and services to achieve a larger market share and retain regular guests of the Hotel
• Facilitate learning and development for all the team members of the Hotel
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction

Hotel General Manager at Hotel Ballian's (2019-12 – 2021-10)

One of the finest property in a small city like Ballia. It is located 08 kms from the city centre with airy rooms and tiled floors. Quite and calm atmosphere makes this place a relaxing station for corporate travellers.

• Plan, Forecast and Budget the revenues and cost for the outlet
• Continuously improve and innovate upon product and services to achieve a larger market share and retain regular guests of the Hotel
• Facilitate learning and development for all the team members of the Hotel
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction
• Performance Appraisal/ Management of the staff in the Hotel
• Coordinating Daily Front of the House & Back of the House Hotel Operation
• Deliver Managerial support to the guests and maximize customer satisfaction
• Respond efficiently and accurately to customers complaints
• Regularly review product quality and research new vendors
• Organize and supervise all HOD's for smooth operation of Hotel
• Appraise staff performance and provide feedback to improve productivity
• Ensure compliance with sanitization and safety regulations
• Manage Hotels good image and suggest ways to improve productivity in terms of revenue
• Controls operational costs and identify measures to cut down the costing
• Create detailed reports on weekly & Monthly revenue and expenses
• Promote the brand in local community through word-of-mouth and Hotel events
• Plans monthly, Quarterly, Half Yearly and Yearly promotions of the Hotel to engage and retail guests
• Train and guide current and new employees to gain a better and quality of service and products presentation
• Discuss with the team about the new measures to earn the more profit for the company

F&B Manager at Hotel Park View Clarks Inn (2018-01 – 2019-12)

Food & Beverage Management role focusing on operations, inventory, and guest satisfaction.

• Supervise the Hotel operation in absence of F&B Manager
• Setting F&B department strategies and goals to achieve operational targets
• Perform accurate reconciliation of daily cash control
• Record working hours of each staffs and process weekly payroll
• Ensure all Food & Beverages are set up and served as per company standards
• Coordinate and manage all activities pertaining to Food & Service Operations
• Maintain inventory of food materials, equipment's, linen and paper supplies for smoother operation of the department
• Supervise culinary operation team to provide variety of food items to attract customers
• Organize and overlook banquet and restaurant operations to ensure guests satisfactions
• Provide our best and quality service to retain business for more profitability
• Keep regular eye on maintaining guest database along with civil and corporate clients
• Organize innovative floor plans to make guests special day a memorable one
• Addressing guests needs and requests on timely manner

Steward, Captain and Banquet Manager at Hotel Marine Plaza (2008-06 – 2017-12)

Joined as a Steward on 16th June 2008. Worked with Hotel Marine Plaza, Mumbai as Senior Captain-Banquet and looked after banquet sales and operation from 01st February 2010 to 31st December 2017.

• Handling reservation for the banquet and co-ordinating with the guests for their requirements
• Handles banquet functions from the reservation till the billing
• Handling guest queries for further events
• Looking after the staff duty roaster
• Taking care of Monthly, Quarterly and Yearly Inventories
• Looks after the cost control in the department
• Looks after all the required licences for banquet function
• Worked in Oriental Blossom, Hotel Marine Plaza (Speciality Chinese Restaurant) for two and half years
• Worked in Bay View Restaurant, Hotel Marine Plaza (24 Hours Coffee Shop) for six months
• Generating Function Prospectus

Secondary School Certificate in General Education – D.A.V Model School (2005)

B.Sc. in Hotel Management and Tourism – Nightingale Institute of Management Studies (NIMS) (2005 – 2008)