Manager – HR Business Partner (PAN India) - Choice International Ltd - Mumbai, India
(2023-10 - 2025-10)
- Partnering with senior leadership to align HR strategies with organizational goals, using HR analytics, workforce planning, and business process analysis to enhance decision-making.
- Conducted data-driven analysis on attrition, engagement, and productivity using Excel, Power BI, and HRIS dashboards for actionable insights.
- Managed end-to-end employee lifecycle management — from onboarding and performance evaluation to retention analysis and talent management.
- Led requirements gathering, stakeholder analysis, and implementation of HR digital transformation projects using Agile and SDLC methodologies.
- Designed and executed employee development programs focused on skills enhancement, competency mapping, and strategic workforce optimization.
- Administered attendance, leave, and HRMS data to improve data integrity and process automation through JIRA and MS Project tracking tools.
- Utilized trend analysis and variance analysis to identify workforce patterns, optimizing headcount forecasting and performance metrics.
- Key Achievements: Enhanced HR process efficiency by 20% through automation, improving data accuracy and reporting timeliness for 500+ employees.
Regional Head – Human Resources - Anand Rathi (Private Client Group) - Mumbai, India
(2022-07 - 2023-09)
- Directed PAN India recruitment and workforce planning for Wealth Management and Sales verticals through data analytics and forecasting models.
- Applied HR analytics and Power BI dashboards to track recruitment funnel, diversity metrics, and talent retention outcomes.
- Designed and implemented Performance Management Systems (PMS) aligned with business KPIs, improving transparency and goal tracking.
- Led compensation analysis, benchmarking, and salary structure alignment to ensure internal equity and cost efficiency.
- Collaborated cross-functionally using Agile frameworks to streamline HR projects and enhance stakeholder communication.
- Conducted trend and statistical analysis of attrition and engagement data to guide data-driven HR decisions.
- Key Achievements: Recognized as Best RHR – PCG Vertical (2022) and Best Recruiter (2022) for driving measurable HR and talent outcomes.
HR Recruiter - Motilal Oswal Financial Services - Mumbai, India
(2021-06 - 2022-07)
- Executed end-to-end recruitment lifecycle leveraging HR analytics, data dashboards, and recruitment performance metrics to meet business hiring needs.
- Conducted quantitative research on hiring patterns and survey design for candidate experience feedback.
- Developed recruitment MIS reports and dashboards using Excel and Tableau for continuous process improvement.
- Participated in UAT (User Acceptance Testing) for HRMS feature upgrades and business requirement documentation (BRD/FRD).
- Applied strategic thinking and data-driven decision-making to reduce hiring turnaround time and improve talent quality.
- Key Achievements: Delivered 100% recruitment goals while reducing time-to-hire by 30% using automation and advanced sourcing analytics.
HR Recruiter - ICICI Bank - Mumbai, India
(2018-06 - 2021-06)
- Managed end-to-end recruitment process across BFSI verticals using data analytics to forecast manpower and improve hiring efficiency.
- Conducted business analysis for cost optimization and manpower forecasting using Excel and variance analysis models.
- Collaborated with stakeholders for requirements gathering and alignment of business process documentation.
- Created dashboards and reports in Power BI and Excel to track hiring SLAs, compliance, and workforce diversity.
- Applied statistical analysis and trend tracking to support HR and financial reporting for management insights.
- Key Achievements: Improved process efficiency by 25% through automation and structured data reporting systems.
Senior Specialist – Email Customer Support (Banking Operations) - J.P. Morgan Chase - Mumbai, India
(2016-06 - 2017-11)
- Managed email-based customer support for international clients, resolving complex banking queries and ensuring high standards of service quality and compliance.
- Analyzed customer issues and performed root-cause analysis using Excel and data tracking tools to identify recurring trends and process improvement opportunities.
- Collaborated with cross-functional teams to streamline work flows and enhance response accuracy within defined SLAs and quality parameters.
- Drafted and standardized SOPs and knowledge base documents to improve operational consistency and reduce error rates.
- Monitored and reported key performance indicators (KPIs) such as first-response time, resolution accuracy, and customer satisfaction.
- Utilized business process analysis and variance reporting to support service optimization and policy updates.
- Delivered qualitative and quantitative insights from customer feedback to management for enhancing service design and training programs.
- Key Achievements: Received 5+ performance awards for service excellence, data accuracy, and customer satisfaction leadership in the international support process.
