Dipak Rathod

Results-driven Shift Manager with 3 years 8 months of progressive experience across QSR and casual dining operations, currently leading a team of 11–20 staff per shift and working toward an Assistant Restaurant Manager role. Proven track record of driving sales growth, improving guest satisfaction (NPS), and ensuring 100% food safety, health & safety, and audit compliance. Hands-on experience with Profit & Loss (P&L) tracking, budgeting, and cost control across food cost, labour cost, and sales performance.

Skilled in staff scheduling, recruitment & onboarding, performance appraisals, vendor management, inventory control, cash management, conflict resolution, and coaching teams to deliver consistent operational excellence. Recognized multiple times for operational excellence and guest satisfaction with Certificates of Achievement and Star Performer of the Quarter awards.

Shift Manager at K Hospitality (Joshh India Street Eats) (2025-09 – Present)

Lead end-to-end restaurant operations for a team of 11–20 staff during assigned shifts, ensuring smooth execution during peak hours. Awarded Certificate of Achievement by the Business Head 3+ times for Operations and Guest Satisfaction (NPS); recognized as Star Performer of the Quarter 2+ times.

• Track daily sales, food cost, and labour cost against Profit & Loss (P&L) targets to support store profitability and budgeting goals.
• Drive daily sales targets, guest satisfaction (NPS), and operational KPIs across the shift.
• Handle staff scheduling, manpower planning, and support recruitment, hiring, and onboarding of new team members.
• Train and coach team members, conduct performance appraisals, and improve productivity, service quality, and adherence to brand standards.
• Monitor food quality, hygiene, health & safety, inventory, and cash reconciliation to maintain 100% audit readiness.
• Execute Standard Operating Procedures (SOPs), manpower planning, and peak-hour operations to maintain consistent brand standards.
• Manage vendor coordination and inventory of 300+ products across Fresh, Frozen, Vegetables, Non-Food, and Restaurant Consumables categories.
• Maintain zero-inventory status on 60+ daily-use products, reducing wastage and preventing stockouts.
• Resolve guest concerns quickly through effective service recovery and conflict resolution, protecting guest satisfaction scores.

Retail Executive at Coco Cart Venture Pvt Ltd. (2024-09 – 2025-09)

• Managed store operations, POS systems, and stock control to ensure smooth daily functioning.
• Supported merchandising, vendor coordination, and customer engagement initiatives to enhance store performance and customer service excellence.

Cashier at OAM Industries India Pvt Ltd. (Haldiram's) (2022-09 – 2024-08)

• Managed billing, cash reconciliation, and banking operations with full accuracy, supporting daily financial closing and budgeting.
• Delivered consistent, high-quality customer service excellence in a high-volume QSR environment.

Bachelor of Arts (B.A.) (2027)

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