Customer Technical Support Executive
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A highly adaptable and customer-focused professional with over 12 years of experience in executive service roles, including customer technical support, client relations support, hospitality service, and senior HR coordination. Skilled in upselling packages and resolving queries via email/remote troubleshooting, handling loan services and data reporting through calls/online channels, delivering exceptional care to premium clients with reservations and VIP coordination, and analyzing recruitment data for international client meetings and drives. Proven in high-pressure environments, multicultural collaboration, proactive problem-solving, and ensuring satisfaction at every interaction.
Customer Technical Support Executive - Accenture Solutions Pvt Ltd - Mumbai (2024-05 - 2025-11) - Upselling packages and collection of payment dues - Assisting hub setup and coordinating tech services - Providing email support and remote troubleshooting - Ensured customer satisfaction through effective communication and problem resolution Customer Support Executive (CRA) - Epicentre Technologies Pvt Ltd - Mumbai (2023-02 - 2023-11) - Addressed client queries for loan services via online channels and incoming calls - Managed recertification applications and daily planning - Executed on-shore ad-hoc tasks including data analysis and reporting to clients - Ensured high levels of customer satisfaction through effective communication and problem resolution M&A Research Assistant - AHCA/Hakam Capital - Dallas, Texas (2022-07 - 2022-10/contract) - Conducted research for expansion of HealthCare Academy's Continuing Education Online Courses - Developed acquisition models and managed NDA signings - Engaged with brokers for CIM - Financial and raised financial queries - Prepared detailed reports for internal projects, including CPR and child-care courses AssistantManager / DataAnalyst - RJL SEEPZ: Renaissance Global Pvt. Ltd - India & US-New York (2019-03 - 2022-01) - Generated weekly and monthly sales reports for major clients like Verigold, Jay Gems - Analyzed reports, tracked orders, and performed sales forecasting - Maintained retail sales data and integrated it into sales analytics software - Collaborated with cross-functional teams to drive business growth and operational efficiency MIS Data Analyst - Tata Consultancy Services Pvt. Ltd, TELSTRA (India & Australia) - India & Australia (2015-11 - 2018-01) - Oversaw IT operations, disaster recovery, and business continuity plans for Telstra India and Australia - Maintained stakeholder communications including minutes of meetings and weekly reports - Ensured data security, performed monthly billing and cycle-time analysis for cost effectiveness - Supported projects for M&A due diligence and integration processes with standard documentation Senior HR Executive - Answers HR Pvt.
Ltd.
Management - Mumbai (2008-12 - 2010-07) - Analyzed recruitment data and coordinated client meetings for job openings - Organized recruitment records and generated bills for major clients - Managed recruitment drives for international clients like Concentrix, Intellenet, TCS, etc. GroundStaff Executive - Steader International (Jet Airways India PVT.LTD) - Mumbai (2008-02 - 2008-11) - Handled First and Business Class passengers with exceptional customer service - Managed reservation and ticketing procedures efficiently - Verified passports and visas through airline security software - Assisted passengers with check-in, boarding, and lounge coordination - Maintained professional communication and ensured smooth travel experiences for VIP clients
Bachelor in Computer Applications - Computer Applications - YCMOU, Mumbai, Maharashtra, India (2010 - 2013)
Diploma in Information Technology - Information Technology - NIIT Mumbai, Maharashtra, India (2003 - 2005)
