Divviya Jain

Results-driven Instructional Design and Learning Consulting professional with 8+ years of experience leading learning strategy, content development, and cross-functional teams. Proven track record managing end-to-end instructional design projects with minimal senior oversight, from solutioning and estimation through delivery, while building and mentoring high-performing teams of instructional designers. Skilled in stakeholder and vendor management, SME collaboration, and driving operational efficiency through GenAI-enabled processes.

Recognized with multiple awards for project excellence and team leadership.

Instructional Design Team Lead at Accenture (2025-03 – Present)

• Led a team of 4 instructional designers on a high-demand project with continuously evolving requirements, ensuring consistent quality and on-time delivery.
• Managed project timelines and deliverables end-to-end with minimal senior manager support, driving accountability across the team.
• Partnered on solutioning and created project estimations for new engagements.
• Developed high-quality instructional content to meet fast-changing project needs.

Senior Analyst at Deloitte (2021-01 – 2025-03)

• Boosted team productivity by refining workflow processes and employing time-saving strategies.
• Onboarded and mentored analysts to promote professional growth and elevate team performance.
• Assisted lead with external vendor onboarding and independently managed entire projects with external vendors.
• Cultivated strong relationships with clients and Subject Matter Representatives (SMRs), ensuring deliverables exceeded expectations.
• Managed projects from start to finish, encompassing needs analysis, content development, instructional design, and implementation.
• Conducted usability tests on new instructional design software applications.

Associate Content Lead at NIIT Ltd. (2018-07 – 2020-12)

• Worked closely with graphic design teams to create visually engaging eLearning materials, improving user experience.
• Managed more than three accounts concurrently, ensuring the high quality of final deliverables was not compromised.

Master of Arts in Psychology – Indira Gandhi National Open University (2023)

Bachelor of Arts in English Literature – University of Delhi (2018)