Divviya Jain
Learning & Development Team Lead | Instructional Design Team Lead
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About
Results-driven Instructional Design and Learning Consulting professional with 8+ years of experience leading learning strategy, content development, and cross-functional teams. Proven track record managing end-to-end instructional design projects with minimal senior oversight, from solutioning and estimation through delivery, while building and mentoring high-performing teams of instructional designers. Skilled in stakeholder and vendor management, SME collaboration, and driving operational efficiency through GenAI-enabled processes.
Recognized with multiple awards for project excellence and team leadership.
Experience
Instructional Design Team Lead at Accenture (2025-03 – Present)
- Led a team of 4 instructional designers on a high-demand project with continuously evolving requirements, ensuring consistent quality and on-time delivery.
- Managed project timelines and deliverables end-to-end with minimal senior manager support, driving accountability across the team.
- Partnered on solutioning and created project estimations for new engagements.
- Developed high-quality instructional content to meet fast-changing project needs.
Senior Analyst at Deloitte (2021-01 – 2025-03)
- Boosted team productivity by refining workflow processes and employing time-saving strategies.
- Onboarded and mentored analysts to promote professional growth and elevate team performance.
- Assisted lead with external vendor onboarding and independently managed entire projects with external vendors.
- Cultivated strong relationships with clients and Subject Matter Representatives (SMRs), ensuring deliverables exceeded expectations.
- Managed projects from start to finish, encompassing needs analysis, content development, instructional design, and implementation.
- Conducted usability tests on new instructional design software applications.
Associate Content Lead at NIIT Ltd. (2018-07 – 2020-12)
- Worked closely with graphic design teams to create visually engaging eLearning materials, improving user experience.
- Managed more than three accounts concurrently, ensuring the high quality of final deliverables was not compromised.
Education
Master of Arts in Psychology – Indira Gandhi National Open University (2023)
Bachelor of Arts in English Literature – University of Delhi (2018)
