Divya Ganesh

A Retail Store Manager oversees the daily operations of a retail establishment, ensuring smooth functioning and excellent customer service.

Responsibilities typically include managing staff, setting and meeting sales targets, maintaining inventory levels, and creating a welcoming environment for customers. They often handle administrative tasks such as scheduling, budgeting, and implementing marketing strategies to drive sales. Successful managers possess strong leadership, communication, and organizational skills, along with a deep understanding of retail operations and customer behavior.

Willing to relocate: Anywhere

CSE at Pepe Jeans London

Senior CSE at Louis Philippe

Detail-oriented Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Store Manager at Go Colors (India) Limited

Responsibilities of Store Manager in overseeing daily store operations, including sales, customer service, and staff performance.

• Supervise, train, and motivate team members to achieve sales targets and provide outstanding service
• Manage stock levels, merchandising, and inventory control to reduce losses and maintain product availability
• Implement promotional campaigns, visual merchandising, and store layout strategies to maximize revenue
• Monitor store performance metrics and prepare reports for management
• Ensure compliance with company policies, health, and safety standards
• Handle customer escalations and resolve issues promptly to maintain customer satisfaction

Store Manager at Bata India Limited

• Monitor daily, weekly, and monthly sales data to set revenue targets and KPIs for the store team
• Implement in-store promotions, discount strategies, and loyalty programs to boost conversions
• Train employees on effective upselling and cross-selling techniques to increase the average order value
• Recruit, onboard, and train new employees on product knowledge, brand etiquette, and sales techniques
• Create optimal staff rosters to ensure proper floor coverage, especially during peak shopping hours
• Conduct regular performance reviews, motivate the team, and manage internal conflicts or disciplinary issues
• Conduct regular stock takes and cycle counts to track inventory accuracy and prevent product shortage
• Enforce loss prevention and security measures to minimize theft, fraud, and damaged goods
• Coordinate with supply chain and vendors to ensure popular items are restocked in a timely manner
• Control store budgets, track overhead costs, and manage payroll to maximize store profitability
• Oversee register operations, daily reconciliations, and secure bank deposits
• Ensure the store complies with all local labor laws, licensing requirements, and health/safety regulations
• Maintain excellent visual merchandising by following brand guidelines, rotating seasonal displays, and keeping the store layout clean and organized
• Step in to handle escalated customer inquiries or complaints, ensuring a positive in-store shopping experience

SSLC – Thiru Vi Ka Higher Sec School (2014)

HSC – Thiru Vi Ka Higher Sec School (2016)

DCSE – Bharath Polytechnic College (2019)