Simon James

Detail-oriented store manager with 15+ years of experience creating cost-effective management solutions and marketing initiatives. Seeking to lead a team of employees to improve store processes, boost sales and modernize store procedures. Having a proven ability to drive sales, able to recruit, select, train staffs whilst ensuring that team members deliver outstanding customer service at all times. Now looking to work for a company that promotes from within and rewards the highest achievers.

SENIOR PROJECT EXECUTIVE - CONSULTANT - CSENSE MANAGEMENT SOLUTIONS PRIVATE LIMITED

(2025-04)

Helping organizations to improve performance, solve problems, and achieve strategic goals by Strategic Analysis & Planning, Research & Data-Driven Insights, Client Collaboration & Communication and Implementation & Change Management

• Conduct SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) to guide decision-making. Develop tailored strategies to enhance productivity, reduce costs, and boost profitability.
• Meet with clients to understand their goals, challenges, and expectations. Maintain ongoing communication to monitor progress and adjust strategies as needed.
• Design and implement business plans aligned with client objectives. Facilitate training sessions to help staff adapt to new systems and processes.
• Track KPIs (Key Performance Indicators) to measure the success of implemented strategies. Evaluate effectiveness and recommend refinements for sustained growth.

STORE MANAGER - SKECHERS SOUTH ASIA PRIVATE LIMITED

(2023-01 - 2025-03)

Responsible for the overall management of a business by ensuring that both the operational and commercial sides run smoothly.

• Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.
• Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.
• Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security, and policies.

STORE MANAGER - BLACKBERRYS

(2021-11 - 2022-12)

Responsible for maximizing sales through proactive selling, and for providing an excellent customer service to retail customers.

• Setting high retail standards. Controlling operational expenses.
• Recognizing and rewarding exceptional staff performance. Ensuring all customer issues are resolved in a timely manner.
• Ensure efficient handling of customers and maintaining high service standards

STORE MANAGER - COTTONWORLD

(2018-05 - 2021-02)

Consistent performer; regularly hit sales quotas, maintained excellent customer service and managed personnel to give their best on a daily basis.

• Responsible for overseeing the Entire Store Operations
• Responsible for store staff Recruiting, training, Coaching, orienting and motivating employees. Managed merchandise levels and store appearance Visual Display Arrangement.
• Proper process of inward & outward of stock. Responsibility for Security and Cleanliness of the store.
• Controlling operational expenses. Kept inventory optimized to ensure low costs while maintaining product availability.

STORE MANAGER - ADITYA BIRLA GROUP (MADURA GARMENTS): (ALLEN SOLLY)

(2015-10 - 2018-05)

Hardworking Store Manager Professional versed in all aspects of running a successful retail store, including opening and closing procedures, banking, merchandising and recruiting.

• Complete store administration and ensure compliance with policies and procedure. Maintain outstanding store condition and visual merchandising standards.
• Recipient of the Kaizen Challenge Phase II, Award which is held across the MFL Retail Stores

STORE MANAGER - BLACKBERRYS

(2014-06 - 2015-09)

Responsible for maximizing sales through proactive selling, and for providing an excellent customer service to retail customers.

• Setting high retail standards.
• Answering queries from customers by phone and email.
• Controlling operational expenses. Analyzing and tracking sales figures. Recognizing and rewarding exceptional staff performance.
• Ensuring all customer issues are resolved in a timely manner.

SENIOR MERCHANDISER - HARLEY-DAVIDSON

(2012-11 - 2014-06)

A strategic thinker with a flair for charting out strategies for sales and contributing towards enhancing business volumes & growth and achieving profitability norms

• Possess excellent interpersonal, analytical, troubleshooting and team building skills with proven ability in establishing quality systems/procedures and planning/managing resources.

SENIOR CUSTOMER CARE ASSOCIATE - ADITYA BIRLA NUVO LTD (PLANET FASHION): (LOUIS PHILIPPE, VAN HEUSEN, ALLEN SOLLY)

(2007-04 - 2012-10)

Billing, Counter Maintenance, Cashiering, Visual Merchandising, Maintaining Stock Report, Target Achievement and Maintain excellent customer service skills.

CUSTOMER CARE ASSOCIATE - ARVIND MILLS (ARROW, LEE, EXCALIBER, LEE KIDS, WRANGLER)

(2005-02 - 2007-03)

Counter Maintenance, Visual Merchandising, Maintaining Stock Reports, Target Achievement

B.A - CHRISTIAN STUDIES - CHENNAI UNIVERSITY (2011)

DIPLOMA - CATERING TECHNOLOGY

CERTIFICATE COURSE - GYM/FITNESS INSTRUCTOR - TAMIL NADU PHYSICAL EDUCATION AND SPORTS UNIVERSITY CHENNAI (2016)