Jitender Malik

Result-oriented Healthcare Administration Professional with over 4 years of hands-on experience specializing in hospital operations, patient care coordination, and government healthcare schemes. Proven track record as an operational lead executing the Ayushman Bharat scheme, minimizing claim rejections, and driving seamless billing and documentation processes. Currently pursuing an MBA to synthesize field expertise with corporate strategic management and elevate operational leadership within the healthcare sector.

Ayushman Sr. Executive / Incharge - SGT University - Gurugram, Haryana

(2025-06)

• Spearhead the end-to-end implementation and regulatory compliance of the Ayushman Bharat health scheme across the university healthcare facility.
• Lead and manage a dedicated executive team, optimizing operational workflow for pre-authorization requests and claims management.
• Coordinate actively with government panels, hospital management, and external auditors to guarantee transparent financial audits and seamless documentation.
• Resolve critical patient grievances efficiently, enhancing overall patient satisfaction and minimizing transactional friction.

Executive - Oscar Super Speciality Hospital - Jhajjar, Haryana

(2021-10 - 2025-05)

• Managed multi-faceted front-desk operations, governing admissions, registration tracking, discharges, and financial billing procedures.
• Processed healthcare insurance policies and verified panel eligibility to accelerate approval response times for incoming patients.
• Liaised dynamically among doctors, nursing units, and TPA networks to deliver continuous, hassle-free administrative workflows.

Master of Business Administration - Business Administration - School of Open Learning (SOL), Delhi University

Bachelor of Commerce - Commerce - School of Open Learning (SOL), Delhi University

Senior Secondary (12th) & Secondary (10th) - Haryana Board of School Education (HBSE)