Divya Shree

Effective and motivated team leader with a proven track record of monitoring progress to ensure goal attainment. Adept in developing and implementing strategic and measurable steps to achieve desired operational outcomes.

Team Lead at Wipro Pvt. Ltd (2024-04 – Present)

Process: GIS Mapping

• Managed teams of 30 employees and monitored projects to ensure progress.
• worked to thoughtfully develop the department and its functions.
• Guided the implementation of strategies designed to achieve planned goals.
• Work allocations and reporting to senior leadership as needed.
• Nurtured and developed existing leads.
• Ensuring work is delegated evenly and that performance and motivation levels are maintained.
• Executing performance review and organizing trainings.
• Other duties include – motivating team members, discovering training needs, encouraging risk-taking.

Senior Process Executive at Infosys Pvt. Ltd (2021-04 – 2024-03)

Process: GIS Mapping

• Mentoring & Handling critical Queries.
• Worked with QC team to analyze the process.
• Project Description: Need to verify the customer details in the tickets and ensure whether they are updated with correct provided details, with correct policies, to ensure and deliver timelines with quality output with 100% customer satisfaction.
• Act as a supporting team lead in absence of team leader.

Senior Practitioner at Concentrix Daksh Pvt. Ltd.

• Monitored daily operations, ensuring workflow consistency and adherence to standard processes and support team.
• Analysed and documented key performance indicators to identify areas for process improvement, resulting in a Quantifiable achievement.
• Worked with QC team to analyse the process.
• Mentored and trained junior associates on new procedures and system updates, contributing to improved team performance.
• Collaborated with cross-functional teams to resolve complex issues and implement process changes.
• Collected and analysed data for performance evaluations and monthly reports, providing actionable insights to management.
• Maintained high levels of accuracy in data entry and system updates.
• Assisted in creating and updating standard operating procedures.
• Act as a supporting team lead in absence of team leader.

M.B.A in Finance – University Post Graduation College (2011 – 2013)

Graduation (B.com) – St.Pious X Degree & PG College for Women’ s (2008 – 2011)

Intermediate (M.P.C) – Sach Deva Junior College (2006 – 2008)

SSC – St.Claire High School (2005 – 2006)