
Divya Somashekar
Highly organized and detail oriented administrative professional excels in office management and special projects
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About
Highly organized and detail oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results oriented strategic planner with extensive knowledge of industry practices.
Experience
SENIOR ADMINISTRATOR at Equiniti India Pvt ltd (2021-10 – Present)
- Handling cash flow (In & Out) of the company
- Maintaining journal and ledgers of each transaction
- Balancing banking sheet as day to day activity
- Allocating received funds to respective accounts
- Paying out to customers as per the request
- To receive calls and resolve customer queries and sell or buy their shares in UK stock market which are inbound calls from UK based customers (Voice process international)
- On job training for new joiners & team members
- Investment services department
ADMINISTRATOR at Byjus Think & learning app (2021-04 – 2021-10)
- To perform loan verification for the customer who apply through Byjus financial Partner or direct Byjus Education loan
- Per day handling of more than 50+ calls for verification
- Currently being part of Byjus website content writing team
- Any cancellation and escalation request to be handled with high accuracy
- Specialized in handling queries & issues, post sales related to Loan process
- Mentoring new coordinators with the exceptional scenarios & also updating the same to the entire team to fill the knowledge gap
- Assisting new joiners on process related queries
ADMINISTRATOR at Hinduja Global Solutions (2019-05 – 2021-03)
- Primarily involved in 3 stage process of Quotation & Case Installation with detailed scrub, updating quote & Data entering the required information for initial enrollment
- Involved in handling smaller groups ranges between 2-99 employees working for a particular group
- Specialized in processing Medical, Dental, and Vision, Life line insurance of business
- Specialized in handling queries & issues related to Quotation
- Mentoring new coordinators with the exceptional scenarios & also updating the same to the entire team so that the process gap can be removed among them
- Assisting new joiner's on process related queries
- Being Part of HR related activities in the organization
- US Health care Insurance process
Education
Bachelor of Business Administration in Finance & Aviation (2018-01)
Higher Secondary Education (2014-01)
Secondary School Education (2012-01)
