Drupad Agashe

Banking and Financial Operations Analyst with 2+ years of experience in payment processing, banking operations, investigations, compliance and transaction servicing. Currently supporting Citibank European payment investigations involving GBP and EUR transactions. Experienced in high-value transactions, payment exceptions, recalls/returns, unable-to-apply cases, BCNR and OFAC-related reviews.

Strong exposure to SWIFT MT103/MT202 payments, documentation, exception handling, stakeholder coordination and deadline-driven operations. Seeking to apply these transferable skills in Financial Operations / Investment Operations / Leverage Finance Operations.

Analyst - HEXAWARE TECHNOLOGIES LIMITED - Ghansoli, Navi Mumbai

(2024-05)

• Perform financial transaction analysis and operational processing for Citibank European payment investigations, primarily involving GBP and EUR.
• Handle payment investigations and exceptions including recall/return of funds, unable-to-apply cases, BCNR and OFAC compliance-related activities.
• Support high-value payment transactions for premium banking clients while meeting strict turnaround-time requirements.
• Work with SWIFT payment messaging, including MT103 and MT202 cover payment methods, to support accurate processing and investigations.
• Coordinate with stakeholders to investigate payment discrepancies, obtain required information and resolve client/payment queries.
• Contributed to an 8-month fraud look-back project, reviewing and compiling transaction information in accordance with regulations and internal procedures.
• Supported fraud-control enhancement by updating fraud filters through Citibank SSO applications.
• Maintain accurate case documentation and operational records while managing multiple cases within established deadlines.

Clerk - DNS BANK - Mumbai

(2023-12 - 2023-12)

• Supported banking operations and payment clearing services for bank customers.
• Maintained accurate transaction documentation and operational records.
• Monitored documentation status and reported operational/compliance matters to management.
• Assisted with day-to-day banking processes while maintaining accuracy and service standards.

Bachelor of Banking & Insurance - Banking & Insurance - Mulund College of Commerce (2023)

HSC - DKVC Junior College of Commerce & Science (2020)

SSC - Tilak Nagar Vidya Mandir (2018)