Durga Devi Pappu

A competent, result-oriented professional with 11+ years of comprehensive experience spanning School Operations Management, Corporate Office Administration and Front Desk/Cashier Operations. Proven expertise in managing day-to-day institutional frameworks, handling high-volume collections, and administering employee welfare programs.

Admin Assistant at KENNEDY HIGH the global school (2023-06 – Present)

As School Admin Assistant

• Direct daily administrative workflows, coordinate cross-functionally with senior leadership, academic departments, and overall facility maintenance.
• Orchestrate complete logistical and clerical backing during major multi-school CBSE workshops and highly secure state/national examination setups (CTET, NEET, and Board Exams).
• Accurately updating, maintaining, and auditing institutional data, student enrollments, and staff records on mandatory government and board platforms like OASIS and UDISE+.
• Ensuring all operational and structural frameworks align with board guidelines, while maintaining continuous readiness for sudden government or inspection panels.
• Directing the end-to-end student enrollment pipeline, from initial application screening to final registration portfolio onboarding.
• Maintaining secure digital records of student logs while managing the authentication and processing of incoming transcripts and outgoing Transfer Certificates.
• Leading the physical, logistical, and clerical framework setup when the school serves as an official national or state testing venue.
• Ensuring centre security, biometric functionality, and invigilator deployment during high-stakes exams, alongside managing resources for major school events and CBSE training workshops.

Admission Counsellor, Cashier & Executive Admin at GODAVARI INSTITUTE OF ENGINEERING AND TECHNOLOGY (2016-05 – 2021-05)

• Guiding prospective students and parents through the entire enrollment lifecycle, conducting detailed curriculum presentations, resolving onboarding queries, and managing registration workflows
• Acting as the primary liaison between the General Manager and internal/external stakeholders
• Managing confidential correspondence, scheduling executive agendas, and maintaining critical administrative data.
• Engineering and updating student enrollment transcripts, attendance histories, emergency trackers, and certification logs within the internal campus Management Information System (MIS).
• Coordinating with faculty, facilities management, and external vendors to track college asset inventory, organize campus events, and streamline day-to-day office operations.
• Securely process and log daily multi-mode financial intakes (Cash, Demand Drafts, Online Payments) covering student tuition, transport, and extra-curricular fees.
• Issue system-authenticated payment receipts, execute daily day-end ledger settlements, and balance physical cash tallies against bank deposits.
• Systematically manage and balance the school's petty cash allocation by verifying vouchers, auditing expense distributions, and archiving financial receipts.
• Partner with the core finance and auditing teams to track outstanding fee dues, resolve transaction anomalies, and prepare comprehensive seasonal collections data.

Admin Executive (Payroll, Taxation & Benefits) & Admission Counsellor at BPO FOS (2014-05 – 2016-04)

• Supervised end-to-end payroll processing for employees aggregated monthly biometric attendance, monitored overtime/leave logs, and computed precise monthly net salary payouts.
• Handled foundational tax documentation and coordinated the computation of statutory deductions including Professional Tax (PT), Provident Fund (PF), Employee State Insurance (ESI), and Tax Deducted at Source (TDS).
• Acted as the primary point of contact for employee benefits program delivery; managed group health insurance registrations, tracked maternity/paternity leaves, and facilitated smooth employee grievance resolution regarding salary or benefits discrepancies.
• Articulated institution profiles and core curricula to drive higher student onboarding volumes; managed front-line visitor registries and tracked local asset inventories.

Bachelor of Science in M.P.Cs – Gayatri Vidya Parishad, Andhra University

Intermediate in M.P.C – Siddhartha Junior College

SSC – Ch.S.N.M. High School