Front Office Cum Administrative Manager at Desai & Diwanji (2024-12 – Present)
Front office and administrative management at a law firm
- Greeting clients, managing incoming calls on NEC, and responding to emails with professionalism and efficiency
- Maintain and organize front desk operations, including handling couriers, mail distribution, and visitor logs
- Coordinate meeting schedule, manage conference room bookings, and arrange travel itineraries
- Manage documentation, filing, reports
- Ensuring cleanliness and orderliness of the reception area and common office spaces
- Maintain the office supply inventory and place orders as needed
- Coordinating with vendors and court clerks, Maintaining confidential case files and legal records
- Managing budgets, billing, and expenses
- Implementing systems for workflow enhancement and ensuring compliance with legal standards and confidentiality
- As an office administrator, I oversaw daily operations, managed attorney schedules and court appearances, supervised staff and ensured client communication
- I supported legal terms with research, driving operational efficiency and professional service delivery
Front Office & Salon Manager at Derma MD Clinics (2024-06 – 2024-12)
Front office and salon management at a dermatology clinic
- Oversee the day-to-day operations of the clinic, ensuring smooth patient flow, efficient scheduling and high-quality service delivery
- Manage billing, petty cash and ensure financial targets are met. Work with the team to control costs and optimize clinic revenues
- Supervise clinical staff, ensuring they adhere to clinic policies and deliver excellent customer service. This includes hiring, training, and performance evaluations
- Handle patient complaints and resolve issues promptly to ensure patient satisfaction, maintain a high level of professionalism in patient interactions
- Look after inventory management, including ordering and maintaining dermatology supplies, equipment and office materials
- Maintain accurate records of financial transactions, staff performance, patient feedback, sending regular reports to higher management
- Support marketing and community outreach efforts to promote the clinic's services, attract new patients, and retain existing ones
Executive at Hire Maids (2023-08 – 2024-05)
Recruitment and staffing executive
- Identify and understand the customer's prerequisites and parameters
- Creating candidate persona and job description
- Documenting skills and other characteristics that align with the position the customer is seeking to fill
- Resourcing exact match candidate as per requirements
- Taking interviews and shortlisting the potential candidates who are interested in performing all the prescribed responsibilities and have the required skills and experience
- Arranging telephonic / video / face-2-face interviews with shortlisted candidates and the customer
- Maintaining client database, preparing monthly reports and attendance records
- Co-ordinating with staff for documentations
- Addressing client concerns through calls or emails
Salon Manager at Zorro Salon (2022-04 – 2023-07)
Salon management and operations
- Managing incoming calls and scheduling appointments for clients and coordinating to ensure efficient utilization of resource
- Providing excellent customer service by greeting clients, addressing their concerns in a timely and professional manner
- Performing administrative tasks such as maintain client records and supporting smooth operation of salon
- Ensuring salon environment meets hygiene standards
- Manage invoicing process, billing transactions and handling cash
- Inventory Management ordering of retail products and controlling usage
- Plan monthly sales targets and encourage team to achieve
- Conduct regular meeting with staff and resolve their issues
- Supervising staff, provide guidance, ensure they are trained to deliver excellent customer service and perform their duties effectively
Executive Salon Desk at Sarla's Spa & Salon (2021-02 – 2022-03)
Front desk and salon operations
- Warmly greeting and welcoming clients
- Scheduling appointments for clients
- Process billings and handling cash payments
- Manage inventory by maintaining records of stock quantities and ordering replacement items
- Provide general administrative support
- Manage day-to-day operations like opening and closing procedures, staff behaviour and customer intake procedures
- Schedule staff to ensure adequate coverage for the salon's needs
- Prepare and maintain sales and customer feedback reports
- Uploading offers and introducing new services through social media platforms
