Durga Hon

To enhance my skills in a work-related environment and learn new things that will make me a better professional.

Front Office Cum Administrative Manager at Desai & Diwanji (2024-12 – Present)

Front office and administrative management at a law firm

• Greeting clients, managing incoming calls on NEC, and responding to emails with professionalism and efficiency
• Maintain and organize front desk operations, including handling couriers, mail distribution, and visitor logs
• Coordinate meeting schedule, manage conference room bookings, and arrange travel itineraries
• Manage documentation, filing, reports
• Ensuring cleanliness and orderliness of the reception area and common office spaces
• Maintain the office supply inventory and place orders as needed
• Coordinating with vendors and court clerks, Maintaining confidential case files and legal records
• Managing budgets, billing, and expenses
• Implementing systems for workflow enhancement and ensuring compliance with legal standards and confidentiality
• As an office administrator, I oversaw daily operations, managed attorney schedules and court appearances, supervised staff and ensured client communication
• I supported legal terms with research, driving operational efficiency and professional service delivery

Front Office & Salon Manager at Derma MD Clinics (2024-06 – 2024-12)

Front office and salon management at a dermatology clinic

• Oversee the day-to-day operations of the clinic, ensuring smooth patient flow, efficient scheduling and high-quality service delivery
• Manage billing, petty cash and ensure financial targets are met. Work with the team to control costs and optimize clinic revenues
• Supervise clinical staff, ensuring they adhere to clinic policies and deliver excellent customer service. This includes hiring, training, and performance evaluations
• Handle patient complaints and resolve issues promptly to ensure patient satisfaction, maintain a high level of professionalism in patient interactions
• Look after inventory management, including ordering and maintaining dermatology supplies, equipment and office materials
• Maintain accurate records of financial transactions, staff performance, patient feedback, sending regular reports to higher management
• Support marketing and community outreach efforts to promote the clinic's services, attract new patients, and retain existing ones

Executive at Hire Maids (2023-08 – 2024-05)

Recruitment and staffing executive

• Identify and understand the customer's prerequisites and parameters
• Creating candidate persona and job description
• Documenting skills and other characteristics that align with the position the customer is seeking to fill
• Resourcing exact match candidate as per requirements
• Taking interviews and shortlisting the potential candidates who are interested in performing all the prescribed responsibilities and have the required skills and experience
• Arranging telephonic / video / face-2-face interviews with shortlisted candidates and the customer
• Maintaining client database, preparing monthly reports and attendance records
• Co-ordinating with staff for documentations
• Addressing client concerns through calls or emails

Salon Manager at Zorro Salon (2022-04 – 2023-07)

Salon management and operations

• Managing incoming calls and scheduling appointments for clients and coordinating to ensure efficient utilization of resource
• Providing excellent customer service by greeting clients, addressing their concerns in a timely and professional manner
• Performing administrative tasks such as maintain client records and supporting smooth operation of salon
• Ensuring salon environment meets hygiene standards
• Manage invoicing process, billing transactions and handling cash
• Inventory Management ordering of retail products and controlling usage
• Plan monthly sales targets and encourage team to achieve
• Conduct regular meeting with staff and resolve their issues
• Supervising staff, provide guidance, ensure they are trained to deliver excellent customer service and perform their duties effectively

Executive Salon Desk at Sarla's Spa & Salon (2021-02 – 2022-03)

Front desk and salon operations

• Warmly greeting and welcoming clients
• Scheduling appointments for clients
• Process billings and handling cash payments
• Manage inventory by maintaining records of stock quantities and ordering replacement items
• Provide general administrative support
• Manage day-to-day operations like opening and closing procedures, staff behaviour and customer intake procedures
• Schedule staff to ensure adequate coverage for the salon's needs
• Prepare and maintain sales and customer feedback reports
• Uploading offers and introducing new services through social media platforms

BA in General – Khardikar College (2026)

Certificate of Higher Education in General – Anand Vishwa Gurukul College, Thane (2021)

Certificate of Secondary Education in General – St. John School, Thane (2019)