Dweeshashree Mahato
SENIOR PROCESS ASSOCIATE
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About
To secure a challenging position in a reputed organization to expand my learnings knowledge and skills to get additional expertise.To improve and build professional skills and ability to work with different group pand my experience.
Experience
SENIOR PROCESS ASSOCIATE at Infosys (2025-10 – Present)
SENIOR ASSOCIATE at Capgemini (2023-02 – 2025-10)
Background verification representative - Us healthcare, medical claims and insurance verification,prior authorisation. Handled patient and doctor communications. Received recognition for exceeding targets and delivering quality resolution.
Process Associate at Wipro (2021-05 – 2023-02)
- Customer service professional with BT Openreach (UK) For 21 Months of client and B2B Interaction and customer escalatio
- Support juniors to adapt process knowledge, good conflict resolution, with soft skills.
Education
BA in English Honours in English – JAMSHEDPUR WOMEN'S COLLEGE (2017-06 – 2020-12)
