Sameera Shaikh

Senior Process Associate

Talent

PuneMember since August 22, 2026

Debit Card Fraud DetectionChargeback, Charge-off & Pre-Arbitration ProcessingDispute ResolutionFraud InvestigationMortgage Customer ServiceQuality Assurance (QA)Team Training & MentoringProblem SolvingTeam ManagementCommunication Skills

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Debit Card Fraud DetectionChargeback, Charge-off & Pre-Arbitration ProcessingDispute ResolutionFraud InvestigationMortgage Customer Service

About

Experienced Senior Process Associate with 8+ years of experience in Banking Operations, Debit Card Fraud Investigation, Chargeback Operations, Pre-Arbitration, Quality Assurance, and Customer Service. Skilled in fraud dispute investigations, chargeback processing, transaction analysis, and compliance with Visa and Mastercard regulations. Strong experience as a Subject Matter Expert (SME), conducting quality audits, training team members, handling client reporting.

Proven ability to manage high-volume operations while maintaining exceptional quality and accuracy.

Experience

Senior Process Associate at Tata Consultancy Services (TCS) (2017-09 – Present)

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Education

Bachelor of Science in B.Sc. – Savitribai Phule Pune University (2016)

Skills

Senior Process Associate

Reviews

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