Senior Process Associate
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Experienced Senior Process Associate with 8+ years of experience in Banking Operations, Debit Card Fraud Investigation, Chargeback Operations, Pre-Arbitration, Quality Assurance, and Customer Service. Skilled in fraud dispute investigations, chargeback processing, transaction analysis, and compliance with Visa and Mastercard regulations. Strong experience as a Subject Matter Expert (SME), conducting quality audits, training team members, handling client reporting.
Proven ability to manage high-volume operations while maintaining exceptional quality and accuracy.
Senior Process Associate at Tata Consultancy Services (TCS) (2017-09 – Present)
Bachelor of Science in B.Sc. – Savitribai Phule Pune University (2016)
