Ebenezer Ronard Acquah

Highly skilled customer support and sales Executive with 5+ years of experience providing customer support and sales and marketing skills with administrative support to businesses, entrepreneurs, and professionals. Proficient in various software applications, with excellent communication and organizational skills.

Telesales Executive at Ison Experience (MTN Call Centre) (2026-01 – Present)

• Provide professional customer support through email, chat, and video/phone communication channels.
• Respond to customer inquiries, resolve issues efficiently, and ensure a positive client experience.
• Support administrative functions including scheduling, documentation, data entry, and internal coordination.
• Maintain clear and timely communication with clients and international stakeholders.
• Assist with operational tasks such as reporting, follow-ups, and process tracking.
• Collaborate with internal teams to ensure customer needs are addressed promptly.
• Manage multiple priorities while maintaining attention to detail and service quality.
• Contribute to the continuous improvement of customer support and administrative workflows.
• Actively prospect and reach out to potential customers via phone.
• Educate customers about mobile insurance benefits and address their inquiries.
• Effectively close sales and meet individual and team sales targets.
• Maintain a database of leads and follow up regularly to maximize conversions.
• Ensure accurate record-keeping of customer information and sales processes.
• Good knowledge on AYO products and services such as Ayo recharge with care, Ayo Family cover, Ayo Annual cover as Wells as mi way, milife, Mobinsure since I work with MTN BPO.

International Sales Executive at Joyea Steel Company ltd (2025-01 – 2026-01)

• Sales Generation & Prospecting: Proactively identifying new business opportunities, securing new customer accounts, and cold calling to expand the client base.
• Technical Sales & Estimation: Preparing detailed, accurate project quotes, estimates, and proposals for metal building systems or roofing projects. This often includes calculating material takeoffs and understanding structural requirements.
• Customer Relationship Management (CRM): Serving as the main contact for clients, addressing inquiries, and maintaining long-term relationships to drive repeat business.
• Product Expertise: Educating customers on the features and benefits of specific roofing materials (e.g., metal tiles, asphalt) and steel products.
• Order Coordination: Entering sales orders into company systems and coordinating with internal teams (technical services, manufacturing, logistics) to ensure on-time delivery.
• Field Visits: Conducting on-site visits to assess project needs, take measurements, or perform inspections (such as storm damage assessments for roofing).
• Post-Sale Service: Managing post-delivery issues, including shortages, damages, and field installation questions.

International Sales Consultant at Euroexim Bank (2024-06 – Present)

• Analyze client trade finance needs and provide tailored solutions.
• Advise on optimal trade finance instruments (e.g., letters of credit, factoring, forfaiting).
• Develop and implement trade finance strategies to minimize risk.
• Conduct market research and competitor analysis.
• Collaborate with banks, financial institutions, and trade organizations.
• Assess client creditworthiness and country risk.
• Evaluate trade finance options (e.g., export credit insurance, supply chain finance).
• Structure and negotiate trade finance deals.
• Develop and review trade finance documentation (e.g., letters of credit, bills of lading).

Data Analyst at Jobberman Ghana Ltd (2023-08 – 2024-05)

• Data Collection: Gather and integrate data from various sources.
• Data Analysis: Use statistical and analytical techniques to identify trends, patterns, and correlations.
• Data Visualization: Present findings using reports, dashboards, and visualizations.
• Insights Generation: Interpret results, identify opportunities, and recommend actions.
• Stakeholder Communication: Share findings with stakeholders, including non-technical audiences.
• Develop and maintain databases, data systems, and data processes.
• Design and implement data visualization tools and reports.
• Conduct statistical analysis, data modeling, and data mining.
• Identify data quality issues and develop solutions.
• Collaborate with stakeholders to understand business requirements.
• Perform regression analysis, forecasting, and predictive modeling.
• Conduct market research and competitor analysis.
• Analyze customer behavior and preferences.
• Identify areas for process improvement.
• Present findings to stakeholders, including senior management.
• Create reports, dashboards, and visualizations.
• Develop and maintain documentation of analysis and results.
• Collaborate with cross-functional teams.
• Communicate complex technical concepts to non-technical audiences.
• Develop strategic recommendations based on analysis.
• Identify business opportunities and risks.
• Collaborate with stakeholders to develop business goals.
• Develop and implement data-driven decision-making processes.
• Evaluate the effectiveness of business initiatives.

International sales Head at Ronevra Minerals Company ltd (2020-01 – 2023-05)

• Provide professional customer support through email, chat, and video/phone communication channels.
• Respond to customer inquiries, resolve issues efficiently, and ensure a positive client experience.
• Support administrative functions including scheduling, documentation, data entry, and internal coordination.
• Maintain clear and timely communication with clients and international stakeholders.
• Assist with operational tasks such as reporting, follow-ups, and process tracking.
• Collaborate with internal teams to ensure customer needs are addressed promptly.
• Manage multiple priorities while maintaining attention to detail and service quality.
• Contribute to the continuous improvement of customer support and administrative workflows.

Data Analyst at Esoko Ghana Ltd (2015-01 – 2019-12)

• Supported senior-level executives with administrative tasks, such as correspondence and report preparation.
• Managed office operations, including supplies, equipment, and maintenance.
• Coordinated meetings, conferences, and special events.
• Research analysis.
• Data monitoring and evaluation of data.

BSc in Chemistry – University of Cape Coast (2011)

Certificate in Digital Marketing Fundamentals – Google Garage (2020)

Certificate in Virtual Assistant Fellowship – ALX Africa (2024)