Edward Jeni

Computer Technician with over 20 years of experience in end user technical support. Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, printers, laptops and various components/peripherals of an IT network. Performing computer installation and operating system configuration in designated networks.

IT Manager at Nizwa Energy (2023-12 – 2026-05)

• Provides all type of technical assistance to the all department staffs
• Complete configuration, installation and support of equipment in a Microsoft Windows environment to the specifications of client request
• Maintaining software applications, operating systems and regular maintenance
• Excellent working knowledge of up-to-date desktop applications particular thinkNXG ERP system

Computer Technician at University of Technology and Applied Science-Nizwa (2008-04 – 2022-12)

• Complete configuration, installation and support of equipment in a Microsoft Windows environment to the specifications of client request
• Set up, configure, format, and maintain computer systems, desktops, and laptops across university computer labs, staff offices, and smart classrooms
• Install and configure authorized operating systems (Windows/Linux), academic software applications, and productivity tools (such as Office 365, email clients, and classroom management systems)
• Provide prompt technical assistance to students, professors, and administrative staff facing hardware malfunctions, software glitches, or system access issues
• Deploy and maintain up-to-date endpoint antivirus software, run routine system patches, and perform operating system updates to preserve lab security and network compliance
• Maintain thorough documentation of IT asset tracking, hardware allocations, software licenses
• Troubleshoot basic local connectivity issues, configure local network printers, and verify proper LAN/Wi-Fi connection access for campus workstations Assist in the creation, review and maintenance of system accounts under the instruction of the Head of Section
• Provides desktop support by troubleshooting and correcting problems on workstations; answering calls
• Maintaining software applications, operating systems and regular maintenance
• Excellent working knowledge of up-to-date desktop applications

Computer Instructor at M.M. Teacher Training Institute Kanniyakumari (2005-09 – 2008-03)

System Administrator at Malankara Catholic College (2002-06 – 2005-08)

Computer Service Engineer at Penguin Computer Systems (2001-11 – 2002-08)

Customer Support Engineer at Rollind Incorporation (1999-01 – 2001-10)

B.Sc. in Computer Science – Annai Velankannai College (2001)

Diploma in Hardware and Networking – U.S Computers

Certificate in Computer Hardware Maintenance and Servicing – Directorate of Technical Education (2001 – 2002)