Esha Barapatre

A results-driven professional with expertise as a Freight, Audit, and Invoicing senior officer – service delivery professional, specializing in financial reconciliation, process optimization, and vendor coordination. Adept at leveraging analytical tools and operational strategies to ensure accuracy and efficiency in logistics invoicing and freight audits. Known for attention to detail, timely execution, and collaboration across cross-functional teams to streamline workflows and enhance compliance.

Proficient in project management tools, excel and digital workflow system to improve efficiency and support automation. Skilled in end-to-end project lifecycle management, stakeholder coordination and go live execution. Strong analytical, communication, and cross functional collaboration skills.

Senior Officer- Service Delivery Professional - CMA CGM GBSI - Airoli, Navi Mumbai

(2023-05-15 - 2025-09-16)

Appointed as Country Focal for Turkey Freighting auditing & invoicing, leading end-to-end freight and invoicing processes in compliance with regional regulations.

• Conducted freight audits and served as dispute analyst within the FAI team, ensuring accurate rate applications and prompt resolution of discrepancies
• Collaborated with agencies to address weekly dispute reports via weekly presentations and coordinated with the sales team on rate finalizations
• Ensured timely invoicing of bookings prior to vessel arrival, adhering to customer quotations and shipping timelines
• Designed and distributed Weekly Workflow & RFI-NVR analysis reports to the Turkey agency, supporting process transparency and efficiency
• Allocated daily production volumes to team members, optimizing throughput and operational balance
• Managed complex bookings including split loads and part-loads, ensuring full compliance with country-specific freight protocols
• Analyzed invoice disputes and implemented resolutions that enhanced customer satisfaction and improved operational accuracy
• Reviewed and validated process documents to meet governance and risk standards
• Supported workforce transformation through change enablement and process training content
• Ensured process documentation met governance, compliance, & audit standards to strengthen risk control
• Created SOPs and process maps in word for new processes which helped with easy go live
• Delivered process trainings, strengthening process awareness, operational agility
• Developed interactive storyboards and e-learning modules to support L&D and continuous improvement

Bachelor of Commerce - BCOM (specialization in accounting and taxation) - MUMBAI UNIVERSITY (2019-06 - 2022-04)

Commerce 12th High school - Commerce - MAHARASTRA SECONDARY BOARD (2017-06 - 2019-02)

10th state board - State board (2017-03)