Fathima Bi

Completed D.Ed. (Diploma in Education) from FTTI College Karnataka Board in year 2006 with 83%. Looking forward for a challenging opportunity in a supportive environment for demonstrating my abilities and Capabilities. Overall 9 Years hands on Experience.

CompanyRoleDurationExperienceGlowtouch pvt ltdSenior Service desk engineerAugust 2022 - till now6 monthsSixsigma Soft solutions(TCS)IT Service Desk – Voice SupportMarch 2022 - July 20225 monthsKafeel Cyber net SolutionService Desk EngineerJan 2020 - Oct 202122 monthsUnique SolutionsService Desk EngineerMay 2016 - April 201936 monthsWipro InfoTechCall coordinator – Voice SupportDec 2010 - March 201328 monthsHinduja Global solutionsCustomer Service Associate – Voice SupportOct 2007 - Sep 201032 months

• Passed Diploma in Education from June-2003 to 2005 + 6 months Internship from FTTI College (Karnataka Board). (83%)
• Passed 10+2 (PUC) in June-2001 to March-2003 from Govt Girls PU College. (66%)
• Passed SSLC (10th) in OCT-2000 from Farooqia School. (56%)