Data Analysis - JUST BUY Live Enterprise Pvt Ltd - THANE, INDIA
(2015-10 - 2016-04)
- Managed and maintained transportation excel data with 100% accuracy.
- Analyzed data daily to extract valuable insights.
- Facilitated the online processing of product permits state-wise to streamline transportation operations.
OYO Rooms Customer Service - EOS OUTSOURCING Pvt Ltd. - AIROLI, INDIA
(2016-06 - 2018-01)
- Managed bulk booking calls from guests and successfully convinced them to book hotels.
- Maintained high quality score and performance standards.
- Conducted daily briefings with supervisor to prevent errors on calls.
- Collected feedback from quality supervisor post-shift to improve call handling skills.
- Successfully resolved issues with central team regarding bulk bookings and wedding bookings by providing exceptional customer service.
- Managed and resolved customer inquiries and complaints via phone, email, and chat, resulting in a 90% customer satisfaction rating.
- Provided personalized assistance to guests in booking accommodations.
- Trained new customer service representatives on company procedures and best practices.
Senior Telemarketing Experience Manager - Standard Information Pvt Ltd - BHIWANDI, INDIA
(2018-05 - 2018-11)
- Managed customer relations to ensure a high star rating for Furny Sofa.
- Provided timely and excellent customer service to enhance customer experience.
- Resolved issues promptly for customers on Amazon and Flipkart.
- Engaged with corporate clients visiting the showroom.
- Coordinated with sofa manufacturer to ensure timely production.
- Managed logistics with courier team to ensure on-time delivery of sofas.
KAM - Key Account Manager - Oravel Stays Pvt Ltd - ANDHERI, INDIA
(2018-12 - 2020-02)
Company managing hospitality properties.
- Taking reports on a daily basis from BD manager and Area Business manager about the properties that are getting signed and live.
- Taking care on WhatsApp each hotel property-wise group.
- Coordinating with the central team to get proper resolution on time.
- Making control over floor price if it breaches from the central team.
- Coordinating with property owners for timely resolution.
Medical Billing AR Associate International Process - Gebbs Health Care Solutions Mumbai - AIROLI, INDIA
(2022-03 - 2022-06)
Healthcare solutions company focused on medical billing.
- Collaborate with medical providers to determine billing.
- Communicate with insurance and answer questions.
- Research new insurance policies.
- Enter patient information into billing software.
- Communicate with insurance providers to inquire about claims.
Assistant Operation Manager - Rateping Technologies Pvt Ltd - CHURCHGATE, INDIA
(2022-12 - 2025-01)
Company specializing in Hotel Pricing Intelligence. Results-driven Assistant Operation Manager with 1+ years of experience in overseeing daily operations, improving efficiencies, and Changing Restaurant Prices Internationally. Proven ability to streamline processes, increase productivity, and enhance Client satisfaction.
- 4 Days working for Juicer to change Oversees Restaurant Rates with the help smart AI recommendation files.
- Managing Backend Indian Hotels Work where Hoteliers could even track easily their competitor Prices.
- Implemented new scheduling system resulting in a 20% increase in operational efficiency.
- Supervised a team of 10 employees, providing training and guidance to improve performance and productivity.
- Collaborated with senior management to develop and implement strategic plans for operational growth and development.
- Helps Hotels and Vacation Rentals stay alert and ensures that they make the smartest pricing decisions.
- Helps and work with Revenue management team strategically to make a pricing decisions and update it on channel manager.
Operations & Revenue Manager - RatePing Hotel Pricing Intelligence - Remote
(2025-01 - 2026-07)
Software and Revenue Management services
- Led global pricing management and revenue optimization strategies using Rateping's proprietary intelligence software, empowering hotels to track real-time competitor metrics and capture market share.
- Navigated complex dynamic pricing models to maximize profitability for international hotel properties in a volatile market.
- Drove yield by overseeing end-to-end distribution, inventory management, and strategic positioning across major global OTAs (Booking.com, Expedia, Agoda, and HotelTonight).
- Streamlined revenue workflows by maintaining expert-level proficiency and hands-on management across market-leading systems, including Duetto, SynXis, TravelClick (Amadeus), SiteMinder, Hilton, and STAAH.
- Collaborated seamlessly across diverse Property Management Systems (PMS)—including HotelKey, Visual Matrix, Stayntouch, Wincloud, and Hotelogix—to ensure 100% data integrity and agile pricing execution.
- Bridged the gap between revenue strategy and hospitality technology, integrating complex pricing strategies across central reservations, distribution channels, and PMS platforms.
- Leveraged intelligent market insights and real-time data to keep properties ahead of market trends and competitor shifts.
- Enhanced forecasting accuracy by syncing cross-platform data, allowing for rapid, proactive adjustments to property-level demand.
