Gadela Sai Kumar

Dynamicandresults-drivenGoogleWorkspaceTechnicalEngineerandTeamLeadwith6+yearsof experiencein Google Workspace Administration, enterprise technical support, and email security. Provenexpertiseinmanaginglarge-scaleenvironments(15,000+users,1,000+domains),handling

P0/P1 escalations, and delivering high-quality resolutions for enterprise clients. Skilled in SPF, DKIM, DMARCconfiguration,DNSmanagement,emailrouting,andadvancedtroubleshootingacrossGmail, Groups,Vault,Contacts,andAdminConsole. Experiencedinleading andmentoringtechnical teams, improving processes, developing SOPs, and driving operational excellence.

Recognized for maintaining strong quality scores, improving service delivery, and ensuring secure, reliable collaboration environmentsforglobalorganizations.

Dynamic and results-driven Google Workspace Technical Engineer and Team Lead with 6+ yearsof experience in Google Workspace Administration, enterprise technical support, and email security. Proven expertise in managing large-scale environments (15,000+ users,1,000+ domains), handling

P0/P1 escalations, and delivering high-quality resolutions for enterprise clients. Skilled in SPF, DKIM, DMARC configuration, DNS management, email routing, and advanced troubleshooting across Gmail, Groups, Vault, Contacts, and Admin Console. Experienced in leading and mentoring technical teams, improving processes, developing SOPs, and driving operational excellence.

Recognized for maintaining strong quality scores, improving service delivery, and ensuring secure, reliable collaboration environments for global organizations.

Google Workspace Administrator (Technical Support Engineer – Tier 3), Talentployer (Client: Google) Infosys Limited, Bengaluru, India