Garima Sawal
Experienced Customer Support and IT professional
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About
Experienced Customer Support and IT professional with a background in customer service, CRM operations, web development training, and office applications. Skilled in communication, problem-solving, Microsoft Office, and computer applications. Looking for opportunities to contribute to a progressive organization and continue professional growth.
Experience
Customer Support Associate - Tech Mahindra Limited
(2013-03 - 2013-10)
Handled customer support operations for IT services and telecom solutions using CRM and Email Center tools.
- Resolved customer queries and maintained service quality standards.
Trainee - Oasis Resource Management
(2012-07 - 2012-09)
Received training in web designing, web development, and HR management activities.
Education
Post Graduate Diploma in Management - Management - Institute of Management Technology, Ghaziabad (2013 - 2015)
Bachelor of Computer Applications - Computer Applications - Guru Nanak Dev University, Punjab (2009 - 2012)
Diploma in Information Technology & Multimedia - Information Technology & Multimedia - Guru Nanak Dev University, Punjab (2010 - 2011)
Senior Secondary - S.S.D.A.V. Sr. Sec. School, Punjab (2008 - 2009)
Secondary - D.A.V.
Girls
Sr. Sec. School, Punjab (2006 - 2007)
