Gaurav Pachauri

Healthcare Operations Leader with 12+ years of experience driving operational efficiency, team leadership, patient service delivery, and digital health transformation across hospitals, rehabilitation centers, and health-tech platforms. Proven track record in managing multidisciplinary teams, EMR compliance, floor operations, sales enablement, and government liaison in both inpatient and tele-health environments. Experienced in insurance and clinical data analysis using Python and advanced analytics tools.

Manager Operations (Patient Excellence) at Max Super Speciality Hospital, Ghaziabad (2023-02 – 2026)

• Supervise day-to-day operations, wards and specialty units coordination with department for international patient, managing patient interactions, addressing concerns, guiding them through hospital processes, and coordinating with internal departments.
• P & L management control and revenue generation and strategist (Operating Ebita, Gross Revenue)
• Analyze data to identify trends, patterns, and areas for improvement, providing insights to the CEO and other stakeholders.
• Track ALOS, Bed Management, occupancy rate, TAT, SLA’s, CSAT.
• Streamline Discharge process, Medicine management, Billing coordination, Financial counselling.
• Make weekly and monthly reports of OT, LAMA, DAMA, ICU, HDU, MICU and Death patient data.
• Managing bed management by ARPOB method.
• Preparing ALOS stay, patient venerable, HWC list.
• Monitor and improve admission-to-bed allotment and discharge-to-vacancy timelines.
• Coordinate with billing, pharmacy, nursing, and consultants to ensure smooth discharge processes.
• Escalation Handling address complex customer issues and ensure timely resolution.
• Training & Development conduct coaching sessions to enhance team performance.
• Client Coordination work closely with international clients to maintain service standards.
• Process Optimization Identify areas for improvement and implement best practices.
• Manage and train floor coordinators, admission executives, and IP support staff.
• Ensure adequate staffing levels and skill development through periodic training.
• Monitor attendance, productivity, and adherence to protocols among floor staff.

Assistant Manager Ops (Patient Care Excellence) at Kailash Hospital & Neuro Institute (2022-02 – 2023-01)

• P & L management control and revenue generation and strategist.
• Analyze data to identify trends, patterns, and areas for improvement, providing insights to the CEO and other stakeholders.
• Track ALOS, Bed Management, occupancy rate, TAT, SLA’s, CSAT.
• Streamline Discharge process, Medicine management, Billing coordination, Financial counselling.
• Make weekly and monthly reports of OT, LAMA, DAMA, ICU, HDU, MICU and Death patient data.
• Managing bed management by ARPOB method.
• Preparing ALOS stay, patient venerable, HWC list.
• Monitor and improve admission-to-bed allotment and discharge-to-vacancy timelines
• Track day-to-day operations, wards and specialty units coordination with department for international patient, managing patient interactions, addressing concerns, guiding them through hospital processes, and coordinating with internal departments.

Floor Manager (Patient Care Excellence) at Navin Super Speciality Hospital (2018-08 – 2021-12)

• Quality Care, Taking charge for patient delight
• Ensuring the Management, Functioning and Operations of the Hospital in profitable and professional manner in alignment to the Management guidelines.
• Ensure optimum operational efficiency of centers by coordinating with various functional leaders to
• Client Coordination work closely with international clients to maintain service standards.
• Process Optimization Identify areas for improvement and implement best practices.
• Manage and train floor coordinators, admission executives, and IP support staff.
• Ensures adherence to quality standards in the center operations
• Implementation of Clinical and administrative protocols & procedures
• Provide prompt, courteous, efficient and personalized service to all stakeholders
• Ensuring that all clinical as well as non-clinical processes and protocols are adhered to
• Monitor the key performance indicators of the Centers and initiate corrective action, whenever necessary.
• P&L responsibility of the unit.

Front Office (Customer Care Excellence) at ClearMedi Healthcare (2017-03 – 2018-07)

• Manage front office operations, ensuring a smooth flow of patients and visitors.
• Handle patient registration, scheduling appointments, and maintaining accurate records.
• Provide exceptional customer service to patients, families, and staff members.
• Coordinate with other departments to ensure seamless communication and efficient workflow.
• Maintain confidentiality and handle sensitive information with discretion.
• Supervise a team of clinical and non-clinical staff, ensuring smooth daily functioning
• Monitor patient flow, therapy schedules, documentation, and patient satisfaction
• Ensure EMR updates and daily reporting from team members
• Conduct team huddles, set goals, and handle issue escalation
• Manage HIPAA compliance.
• Ensure adherence to SOPs in service delivery, patient documentation, and digital content compliance
• Manage human resources with full efficiency

Operation Executive at Jaypee Super Speciality Hospital (2016-01 – 2017-02)

• Maintain patient medical records in HIS software hospital.
• Managing TAT of discharged timing.
• Conduct team huddles, set goals, and handle issue escalation
• Ensure EMR updates and daily reporting from team members
• Take patient and family history and update in portal.
• Follow up with patient for Health checkup and provide credit letter
• Monthly coordination with doctor and patient

Operations Executive at Infosoft Technologies Pvt. Ltd. (2012-01 – 2015-12)

• Maintain patient medical records in HIS software hospital.
• Managing TAT of discharged timing.
• Take patient and family history and update in portal
• Follow up with patient for Health checkup and provide credit letter
• Monthly coordination with doctor and patient with tele-consultation

Master’s in Healthcare Administration – Suresh Gyan Vihar University (SGVU) (2021 – 2023)

Master’s in Data Analytics – Simplilearn (2020 – 2021)

Bachelor of Healthcare Administration in Statistics, Marketing, Advanced Statistics – B. R. Ambedkar University (2008 – 2010)