Geetha Kumar

Highily motivated Senior Process Executive with 2.1 years of experience specializing in card maintenance and dispute chargeback processing, fraud detection representment and fraud investigation. I excel at identifying unauthorized claims. Cross-trained across both domains with proven expertise is dispute resolution and account maintenance.

ChargeBack-Analyst at OLD NATIONAL BANK (2024-07 – Present)

• Handling the dispute of debit card fraud and non-fraud transaction of the customer
• Working as fraud and dispute analyst. I have good knowledge of dispute like resolving customer dispute on the basis of scenario
• Worked in 'chargeback' representment arbitration by analysing and making decisions based on the scenarios
• Giving process training for new joiners in the team
• Rectifying the internal errors by quality checking

CARD MAINTENANCE ANALYST at INFOSYS BPM LTD (2023-01 – 2024-07)

• Handled end-to-end card maintenance operations for customer card lifecycle management
• Worked across 8+ card processing queues, ensuring accuracy and timely delivery
• Issued and re-issued cards to customers based on request and eligibility checks
• Ensured 100% compliance with internal policies, 'SLA's and data security standards

Bachelor of Business Administration in BBA – Maharani arts, Commerce and Management College (Bangalore Cluster University) (2023)

Pre-University Course in PUC – Sacred heart PU College (Department of Pre-University Education) (2020)

Secondary School Leaving Certificate in SSLC – Sacred Heart Girls high School (Department of Pre-University Education) (2018)