Gokul K
IT SUPPORT ENGINEER
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About
Results driven professional with 5.7 years of experience, including 4.3 years in IT infrastructure and networking (Windows Server, virtualization), and 1.4 years as a CCTV field technician. Skilled in gaming PC builds, biometric installations, and currently working as an IT Support Engineer at Inspace Technologies, managing server performance and uptime.
Experience
Desktop Support Engineer at Inspace technologies Pvt Ltd (Client: MLP Plazza) (2022-07 – Present)
Managing and monitoring Windows servers with L2 & L3 level support for server and network technical issues.
- Manage and Monitoring windows servers.
- Provided 24/7 (L2 & L3 level supports) for server and Network -Netgear L3 switch's routing technical issues.
- Performed routine SQL backups and manual data backups in ERP software (SS Retail and SM Retail).
- Extensive experience in troubleshooting LaserJet printers, sticker printers, EDC machines, scanners, and HP printers.
- Administered Sophos firewall settings and worked with ISPs to diagnose and fix network outages and latency issues.
- Installed and troubleshot and maintained EPBX, CCTV systems and managing 4 NVRs with 235 IP cameras.
- Managed hardware inventory and ensured software license compliance.
- Configured and monitored Seqrite Endpoint Security to detect and neutralize malware and safeguard endpoint devices.
- Collaborated with teams to resolve major incidents via bridge calls and email communication.
Field CCTV Technician, Biometric Installer, Gaming Pc Builder at Self-Employed/Owner (2021-03 – 2022-06)
Provided CCTV installation, biometric system integration, and custom gaming PC builds for clients.
- Installed and configured analog/IP CCTV systems for residential and commercial clients.
- Handled DVR/NVR setup, coaxial/Cat5/6 cabling, and system troubleshooting.
- Integrated biometric access systems with fingerprint/face recognition devices.
- Provided on site and remote support for CCTV, biometrics, and network issues.
- Assembled custom gaming PCs with thermal optimization and overclocking.
- Led full-cycle project execution encompassing planning, resource procurement, system installation, and technical support.
- Built strong client relationships through quality service and timely support.
IT Executive at INS Data Services Private Limited (2020-01 – 2021-02)
Provided comprehensive IT support including hardware, software, and network troubleshooting for 120+ users.
- Strong troubleshooting in internal PC components and hardware diagnostics
- Delivered L1/L2 support for hardware, software, and network issues, ensuring timely resolution.
- Managed Active Directory tasks user account creation, deletion, and group policy configuration.
- Handled critical incidents, escalations, and team coordination during major outages.
- Supported 120+ users and generated daily/monthly reports on call logs and asset maintenance.
- Configured IP softphones (Eyebeam, X-Lite, Cisco Jabber) for VoIP communication.
- Maintained IT infrastructure desktops, laptops, printers, CCTV, and networking devices.
- Performed daily server data backups and configured mail clients (Outlook, Bizz Mail).
- Monitored system alerts and responded via service tickets (phone/email/ticketing tools).
- Installed and supported OS, MS Office, Citrix, WVD, and other business-critical apps.
Education
Master of Computer Application in MCA – Thiruvalluvar University (2016 – 2018)
